Metro fibre go worst customer service

I am disappointed with how metro fibre handle their customer accounts. I was making my payment for wifi on the 15 of every month since I am getting paid on the 15. They were sometimes suspended my account and reconnected which I didn’t know why. December 2025 they suspended my account wifi again I emailed them to tell them to cancel my subscription since the suspension and reconnection was way too much. They emailed me stating that the reason for suspension was because I make payment late I was supposed to make payment before the 8 of every month otherwise I must make payment in advance. They sent another email stating that my account will be cancelled on the 8 of January 2026,but if I don’t respond to them to confirm cancellation and reason why my account will not be cancelled and billing will continue as normal. I did not make confirmation of cancellation instead I made payment for December and advance payment for January to avoid suspension again. They then reconnected the wifi after the payment.To my surprise on the 14 of January 2026 my wifi was suspended when I email them they say my account is cancelled. How and why is the account cancelled since I didn’t not confirm the cancellation hence I made upfront payment. I cant get hold of them via the phone, whoever was responding to the email that the account is cancelled cannot respond on to the reason why, the person say I must fill a new form for new account, which means I must pay for new connection fee. This is a daylight ******* in my understanding. Why do they put terms which they don’t follow. If they didn’t state in their terms and conditions that my account will not be cancelled without confirmation I was not going to could have made up front payment. Now they are not responding to my emails