Metro Fibre Go the Worst ever!

I joined Metro Fibre on a 50/50 home fibre package from Afrihost about 3/4 months ago. I should have seen the red flags when it took the almost 2 months to do installation and connection. I lodged a complaint with the about a month ago with regards to connection showing full bars but most of the time you cannot even Google never mind streaming. I was send a link 2 weeks after I complained to download and do a speed test which I've done the same day and send back to Metro. The test showed that our fibre speeds is less than half of what it should be, but still no word from them. Last week Tuesday or Monday, I spoke to a consultant who would have escelated the matter to Management for a technician to come out to my adress which never happened. I just did a test once more showing we are operating at a speed of 0.02/27.8 which leaves us incredibly frustrated, having to use our cell phones data. All I want is to get the speeds for upload and download that I pay for every month and if this can't be delivered for us to part ways and for Metro to take their router so I can get a provider that can solve for my needs as I'm supposed to use this for work purposes as well...PLEASE HELP!