Hellopeter
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mA
mohamed A

1 reviews | Active since Feb 2012

04 Aug 2025, 19:11

Metro fibre go terrible service and does not work

I complained to metrofibrego that their line keeps dropping and hence I am unable to stay in meetings and work from home. This has been going on for more then 10 days and they haven't bothered to sort it out. They even responded on hello peter that they would prioritise it but failed to do so without even calling me. I asked them ro cancel my contract immediately as its not working and they want one months notice. They want me to pay for service that they not providing. They more interested in payment them customer service. If you looking for internet provider stay away from metrofibre go. There is no customer service or care to assist.

0
Replies (7)
MetroFibre Networx
MetroFibre Networx's reply04 Aug 2025, 19:41
Official
Dear Mohamed Alli

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration and inconvenience caused by the delay in assisting with your connectivity issues and the lack of adequate communication.

Please be assured that your concerns have been taken seriously and your query has now been escalated to our management team for urgent attention.

We are committed to resolving this matter and will provide you with feedback as soon as possible. Should you require any immediate assistance or further clarification in the meantime, please do not hesitate to reach out.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
mA
mohamed A's update04 Aug 2025, 20:07
Reviewer Update
Please send me proof of cancellation and a refund for the past 10 days as you made the same promise last week.
MetroFibre Networx
MetroFibre Networx's reply04 Aug 2025, 20:23
Official
Good Day

The Management team has advised that we will have feedback tomorrow.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
mA
mohamed A's update04 Aug 2025, 20:37
Reviewer Update
I don't want feedback. I want the cancellation and refund. I have been a loyal customer for more then a year and you treated me very badly. Please send me the confirmation of immediate cancelation and refund.
MetroFibre Networx
MetroFibre Networx's reply04 Aug 2025, 20:40
Official
Good Day

We will be able to assist with the requested information tomorrow once we receive confirmation from the Management team.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
mA
mohamed A's update05 Aug 2025, 20:32
Reviewer Update
You promised to respond to me today which you once again failed to do. For more then 12 days metro Fibre go keeps messing me around. Please cancel my contract immediately and reimburse me forc12 days. Stop ignoring clients concerns. You cannot keep lying to your clients. You promises to respond but once again failed to do so.
MetroFibre Networx
MetroFibre Networx's reply05 Aug 2025, 22:01
Official
Good Day  Mohamed Alli 

We have followed up again with the team and advised them to assist you as soon as possible.

We will ensure that your query is attended to and resolved.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations