1 reviews | Active since Nov 2019
Metro Fibre Go Customer Service
Listen. Metro fibre has been nothing but great for these past years that I have witnessed myself.
BUT their metro fibre GO department is the worst. Specifically the orders department.
- I have been told that they have not received my email which I have sent 4 hours prior. (This was last week since this review) - I have told them multiple times that I have received their router and only need the line activated to no avail. - I was told there is another contract on the line and they cannot help me, which I contacted the people of that infrastructure and asked them to please cancel the line since I live on the property and would like to use metro fibre as our ISP. - They comp**** and sent me a WhatsApp confirming that is has been removed and I just wanted to confirm with MetroFibreGo if that is the case and if we can continue with the line activation. - Which until now, where I asked yesterday ( since the writing of this review) I have not received any feedback, not even a reply saying that they are looking into it. I only get a automated reply letting me know they will get back to me. Which also does not make sense since they tell me they do not get my emails. - I do not spam them at all I send one maybe two emails a day just to follow up. But to no avail.
I am awaiting an email or a call with assistance or at least an update on where we are with my order or what is going on.
I did not want it to come to this, but they leave me no choice. I have tried waiting and staying calm, but you can only stay calm for so long. Especially if you need your internet for work.
So please metro fibre go. Please improve your customer service. Metro fibre self is great, since they always answer fast. I CAN NOT SAY THE SAME ABOUT GO.
Thank you for taking the time to share your experience and for your continued patience throughout this process.
We acknowledge the frustration you've experienced and fully understand how important timely communication and service activation are—especially when your internet is essential for work.
Please rest assured that your feedback has been noted and your matter is being taken seriously. We are escalating this issue to the relevant department for urgent attention and to confirm the current status of the line activation. We will ensure that you receive clear and timely feedback going forward.
We appreciate your continued support and the positive remarks regarding our core MetroFibre services. Our goal is to provide the same level of responsiveness across all teams, including MetroFibre Go, and we will work to address the gaps you've raised.
We’ll be in touch with an update as soon as we’ve received confirmation from the activation team.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience and for your continued patience throughout this process.
We acknowledge the frustration you've experienced and fully understand how important timely communication and service activation are—especially when your internet is essential for work.
Please rest assured that your feedback has been noted and your matter is being taken seriously. We are escalating this issue to the relevant department for urgent attention and to confirm the current status of the line activation. We will ensure that you receive clear and timely feedback going forward.
We appreciate your continued support and the positive remarks regarding our core MetroFibre services. Our goal is to provide the same level of responsiveness across all teams, including MetroFibre Go, and we will work to address the gaps you've raised.
We’ll be in touch with an update as soon as we’ve received confirmation from the activation team.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations