CR
Calvin R
1 reviews | Active since Dec 2017
02 Apr 2024, 15:37
Metro fibre frustrated client
Good day
Am very disappointed with metro fibre service, to my understanding when i installed the service i was told that it is a prepaid service wich you need to pay upfront to my surprised i wasn't using the service but i got billed for the months which i was not using the service and no one of the agent want to take charge of my dispute. they tried to send several emails to management to contact me, but no one is willing to take full responsibility of my dispute and is very frustrating and am very worried i took my last cent to pay. This kind of behavior is totally a ******* to hard working clients for they family money.
am sad and i so wish this could get to their top management because is totally unfair.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
02 Apr 2024, 18:13Dear Calvin
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
We have escalated your billing concerns to our finance management team for urgent assistance. Rest assured, they will thoroughly investigate the issue and work towards a resolution as soon as possible.
Your feedback is valuable to us, and we appreciate your patience and understanding as we address this matter. We understand the importance of your hard-earned money and are committed to ensuring that you receive the service you deserve.
Once again, we apologize for any frustration this may have caused, and we assure you that we are taking this matter seriously.
Thank you for your cooperation.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
We have escalated your billing concerns to our finance management team for urgent assistance. Rest assured, they will thoroughly investigate the issue and work towards a resolution as soon as possible.
Your feedback is valuable to us, and we appreciate your patience and understanding as we address this matter. We understand the importance of your hard-earned money and are committed to ensuring that you receive the service you deserve.
Once again, we apologize for any frustration this may have caused, and we assure you that we are taking this matter seriously.
Thank you for your cooperation.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply02 Apr 2024, 18:13
Official
Dear Calvin
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
We have escalated your billing concerns to our finance management team for urgent assistance. Rest assured, they will thoroughly investigate the issue and work towards a resolution as soon as possible.
Your feedback is valuable to us, and we appreciate your patience and understanding as we address this matter. We understand the importance of your hard-earned money and are committed to ensuring that you receive the service you deserve.
Once again, we apologize for any frustration this may have caused, and we assure you that we are taking this matter seriously.
Thank you for your cooperation.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
We have escalated your billing concerns to our finance management team for urgent assistance. Rest assured, they will thoroughly investigate the issue and work towards a resolution as soon as possible.
Your feedback is valuable to us, and we appreciate your patience and understanding as we address this matter. We understand the importance of your hard-earned money and are committed to ensuring that you receive the service you deserve.
Once again, we apologize for any frustration this may have caused, and we assure you that we are taking this matter seriously.
Thank you for your cooperation.
Kind Regards
Marilize
MetroFibre Complaints
CR
Calvin R's updateReviewer Update
02 Apr 2024, 20:32Good evening Marilize
Thanks for reply to my frustrations ,i really appreciate but to let you know it really frustrating for the kind of behavior of service and is really costly to some of us running businesses knowing very well when we took the services it will work to our suitable way because we not often or a lot at home due to work and businesses and i took this knowing if am not going to need it for a month i dont need to worry because i have to pay upfront.
And please try to address the consultant maryate if i got the name well ( how does she decide to hang up on client when am trying to state my concern that's not good for a business for a business or a big company like metro fibre.
Big up thanks to a very well mannered and patient well experience consultant for assisting to get to the bottom of this trying to reach out to whoever management who just ignored his email and sorting my service out am now happy to enjoy the service i paid for with my hard earned money indeed.
Mr.Tumo Mutsomi you one of the best consultant metro fibre must have to be able to hear client and willing to go extremely mile to assist.may god give strength to be able to do your Job to the best.
You really derseve the April award from your department as a shining star.
You did promise it will work and indeed when i gor home i login and it does work thanks for saving me stress and frustration.
Am a happy month to month paid client for April .
If your sales team want clients to be on a contract they should advise them upfront before installing staff to client property the recession we dealing with need someone to take deep breaths of consideration.that's why month to month is a way this days..
Regards
Calvin
Thanks for reply to my frustrations ,i really appreciate but to let you know it really frustrating for the kind of behavior of service and is really costly to some of us running businesses knowing very well when we took the services it will work to our suitable way because we not often or a lot at home due to work and businesses and i took this knowing if am not going to need it for a month i dont need to worry because i have to pay upfront.
And please try to address the consultant maryate if i got the name well ( how does she decide to hang up on client when am trying to state my concern that's not good for a business for a business or a big company like metro fibre.
Big up thanks to a very well mannered and patient well experience consultant for assisting to get to the bottom of this trying to reach out to whoever management who just ignored his email and sorting my service out am now happy to enjoy the service i paid for with my hard earned money indeed.
Mr.Tumo Mutsomi you one of the best consultant metro fibre must have to be able to hear client and willing to go extremely mile to assist.may god give strength to be able to do your Job to the best.
You really derseve the April award from your department as a shining star.
You did promise it will work and indeed when i gor home i login and it does work thanks for saving me stress and frustration.
Am a happy month to month paid client for April .
If your sales team want clients to be on a contract they should advise them upfront before installing staff to client property the recession we dealing with need someone to take deep breaths of consideration.that's why month to month is a way this days..
Regards
Calvin
CR
Calvin R's update02 Apr 2024, 20:32
Reviewer Update
Good evening Marilize
Thanks for reply to my frustrations ,i really appreciate but to let you know it really frustrating for the kind of behavior of service and is really costly to some of us running businesses knowing very well when we took the services it will work to our suitable way because we not often or a lot at home due to work and businesses and i took this knowing if am not going to need it for a month i dont need to worry because i have to pay upfront.
And please try to address the consultant maryate if i got the name well ( how does she decide to hang up on client when am trying to state my concern that's not good for a business for a business or a big company like metro fibre.
Big up thanks to a very well mannered and patient well experience consultant for assisting to get to the bottom of this trying to reach out to whoever management who just ignored his email and sorting my service out am now happy to enjoy the service i paid for with my hard earned money indeed.
Mr.Tumo Mutsomi you one of the best consultant metro fibre must have to be able to hear client and willing to go extremely mile to assist.may god give strength to be able to do your Job to the best.
You really derseve the April award from your department as a shining star.
You did promise it will work and indeed when i gor home i login and it does work thanks for saving me stress and frustration.
Am a happy month to month paid client for April .
If your sales team want clients to be on a contract they should advise them upfront before installing staff to client property the recession we dealing with need someone to take deep breaths of consideration.that's why month to month is a way this days..
Regards
Calvin
Thanks for reply to my frustrations ,i really appreciate but to let you know it really frustrating for the kind of behavior of service and is really costly to some of us running businesses knowing very well when we took the services it will work to our suitable way because we not often or a lot at home due to work and businesses and i took this knowing if am not going to need it for a month i dont need to worry because i have to pay upfront.
And please try to address the consultant maryate if i got the name well ( how does she decide to hang up on client when am trying to state my concern that's not good for a business for a business or a big company like metro fibre.
Big up thanks to a very well mannered and patient well experience consultant for assisting to get to the bottom of this trying to reach out to whoever management who just ignored his email and sorting my service out am now happy to enjoy the service i paid for with my hard earned money indeed.
Mr.Tumo Mutsomi you one of the best consultant metro fibre must have to be able to hear client and willing to go extremely mile to assist.may god give strength to be able to do your Job to the best.
You really derseve the April award from your department as a shining star.
You did promise it will work and indeed when i gor home i login and it does work thanks for saving me stress and frustration.
Am a happy month to month paid client for April .
If your sales team want clients to be on a contract they should advise them upfront before installing staff to client property the recession we dealing with need someone to take deep breaths of consideration.that's why month to month is a way this days..
Regards
Calvin