Hellopeter
Share Your Experience
ZL
Zola L

1 reviews | Active since Mar 2026

13 Mar 2026, 07:27

Metro Fibre Finance and Credit Team needs to catch a wake or go for training!!!! PATHETIC EXPERIENCE

My Ticket number is *** and account ZOL231, I am very frustrated about the service Ive experienced with Metro fibre, on the 25th of February they debit an incorrect amount, I called for clarity and I was informed that it was system error, as all their clients were given a December promotion, then my account did not revert to the normal promo we had registered from the start, my account was then suspended and it was owing R1297.98, I have been making calls to unsuspend correct this error but till this day, they haven’t, they only put back connection and my ticket was assigned to credit, to correct the issue, which they haven’t till this day, been making calls to fix this but with no luck, because my concern was that I have a debit with them and again this month (March) they will debit an incorrect amount and it will be a back and forth issue!!!

To my suprise today I come back home to no fibre and when I question this on their whatsapp line, i am informed that my connection was suspended because I am owing them R997.98!!!

I am frustrated and its very difficult communicating with these people and no one ever follow up!!!

Can they fix this ASAP and clear my account and have my connection back!!!

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply13 Mar 2026, 08:05
Official
Dear  Zola Luthuli 

Thank you for bringing your concerns to our attention and for providing the detailed background regarding your experience.

We understand how frustrating it must be to experience repeated issues with billing and service suspension, particularly after you had already reported the matter and expected it to be corrected. Situations where system errors affect billing and connectivity are taken very seriously, and we recognize the inconvenience this has caused—especially when you rely on your fibre connection at home.

We also acknowledge the concern you raised about the possibility of incorrect debits recurring. This will form part of the review so that the billing on your account is aligned correctly and similar issues can be prevented moving forward.

Your feedback regarding the lack of follow-up has been noted as well, as clear communication and proper resolution are important when addressing matters of this nature. Once the relevant team has reviewed the account and completed the necessary checks, feedback will be provided with the outcome and next steps.

Thank you for your patience while this matter is being reviewed, and we appreciate you bringing it to our attention so it can be addressed appropriately.

Kind regards, 
Sibonisile 
MetroFibre Complaints & Escalations