1 reviews | Active since Jan 2014
Metro Fibre Fibz
Most painful experience.
Been trying to get metro fibre up and running since the 5th of March.
After 3 weeks of daily follow ups, installation person eventually came. Apparently there is an issue with the line, even though previous owners had fibre.
Now a week later, after dozens of calls and mails - still waiting for maintenance to come through - zero response from metro fibre.
Extremely bad customer service.
Hi there Ruan,
We apologise for this level of service that you have experienced. We, unfortunately, cannot find you on our system with the cell phone number and email address you have provided on this particular platform.
Please can you clarify if the service is in someone else's name or any other reference we can use? As soon as we have this information, we can assist with the problem as soon as possible.
Kind regards,
The MetroFibre Team
Hi there Ruan,
We apologise for this level of service that you have experienced. We, unfortunately, cannot find you on our system with the cell phone number and email address you have provided on this particular platform.
Please can you clarify if the service is in someone else's name or any other reference we can use? As soon as we have this information, we can assist with the problem as soon as possible.
Kind regards,
The MetroFibre Team