Metro fibre failing to fix my connectivity problem

I am a very disappointed Gqeberha resident with the service I am getting from Metro fibre. Their network is good when its up and running. The challenge arose when I encounrered a connectivity issue, I called and a technician was sent. However he was not able to fix the issue because he stated that it wa ls a faulty cable that needed to be fixed and that the cable guys would come and attend to it since there he had not deteceed any fault with the router. 2 Days passed without any correspondence from them and I called again then the cable guys came and said their cable was ok the problem was with the routerproblem with the router. I experienced this problem on the 1st January and up until now I still dont have internet connection. I could have easily moved to another fibre network company but my area is only covered by Metro fibre and it means wven if I switch to Vodacom or MTN they are still going to request the services of Metro fibre for installations or faults. So I can't work efficiently because I dont have fibre internet, I am stuck and at the mercy of Metro fibre. What I am supposed to do now. Metro fibre can not assist and I cant switch to any other fibre network because my area is 'in their care'. And please Metro fibre do not rely with you automated same response that you are giving to everyone on this platform.