CW
Craig Walters-Gerout
1 reviews | Active since Oct 2024
19 Oct 2024, 18:55
Metro Fibre
My account issues was resolved, thank you guys. My friend stays in Wonderboom South who also received bad service. He will write a comment with his ticket nr received from Metro Fibre whereby the ticket was closed as resolved but nothing was done regarding his application to join Metro Fibre....seems they don't want more business.....this is terrible.
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MetroFibre Networx's replyOfficial
21 Oct 2024, 08:19Dear Craig
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience you experienced regarding your billing issue. We understand how frustrating this must have been and appreciate your patience throughout the process.
We sincerely apologize for the inconvenience you experienced regarding your billing issue. We understand how frustrating this must have been and appreciate your patience throughout the process.
We are truly glad that we were able to resolve your complaint and that you reached out to notify us of the issue you were facing. Your feedback is incredibly important to us, and we are continuously striving to improve our service to prevent situations like this in the future.
If there is anything else we can assist you with or if you have any further concerns, please don’t hesitate to reach out to us. We value your loyalty and are committed to ensuring a smoother experience going forward.
Thank you again for your understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations Team
Phindile
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply21 Oct 2024, 08:19
Official
Dear Craig
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience you experienced regarding your billing issue. We understand how frustrating this must have been and appreciate your patience throughout the process.
We sincerely apologize for the inconvenience you experienced regarding your billing issue. We understand how frustrating this must have been and appreciate your patience throughout the process.
We are truly glad that we were able to resolve your complaint and that you reached out to notify us of the issue you were facing. Your feedback is incredibly important to us, and we are continuously striving to improve our service to prevent situations like this in the future.
If there is anything else we can assist you with or if you have any further concerns, please don’t hesitate to reach out to us. We value your loyalty and are committed to ensuring a smoother experience going forward.
Thank you again for your understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations Team
Phindile
MetroFibre Complaints & Escalations Team