Metro Fibre Down !

I have had an outage for the past 5 days and the levels of service being received from the Metro Fibre service teams are pathetic. I am being place on HOLD for excessive time frames, after explaining the issues are being transferred back into the que and placed on hold repeatedly The horrible service really leaves one feeling disgusted The original pricing increased when i was told the first deal i was on would be consistent regardless i let it be, I need my connection restored urgently and an explanation for the poor service offering being received.