Metro Fibre don’t care for their customers

I am honestly shocked disappointed and for lack of a better word disgusted in the manner in which Metro Fibre is handling cable damage in the Pretoria area. Wi-Fi went off at 3 o’clock on Sunday afternoon It is now 4:30 on Monday afternoon we have had no updates no feedback no information we are just left in the dark all we are told is that engineers are on site but we aren’t being told where the site is or given any kind of information as to what the issue is and how long it could take They are putting the phone down on us when we try and call They are rude to us on the WhatsApp chats If you want to be in the customer service industry then you need to provide your customers with service even if that means providing us with Tereus information detailed information It’s been over 24 hours with no Internet with no feedback with no information with no way forward Metro Fibre is ruining and messing with peoples jobs and income