Metro Fibre doesnt want my business

I had signed a contract with cell c almost three weeks ago. Metro fibre were meant to do the installation before the end of 2018 but have not been in touch since. They advised Cell c that they were sending a technician and that I should keep my phone on me so that they can contact me but I have received no feedback since the 21 December 2018.

I have just gotten off the phone with metro fibre, I kept being transferred from person to person as no one knows what is going on (I was even told that they do not have my details on file). Eventually i was put through to a lady whom said (and miraculously now had my details) that the reason for the delay is because they had my address down incorrectly, if that is the case why not call to rectify this instead of making me wait three weeks? This is so unacceptable< If I am already unhappy now imagine when they eventually come and install the fibre? Will I be just as dissapointed? Id like to avoid that