NS
Nadia S
1 reviews | Active since Sept 2023
07 Sept 2023, 10:05
Metro fibre doesn't GO!
On the 28th of August my internet went down. I logged MULTIPLE calls and it is the 7th of September and after many calls to Vumatel and many technicians on site, nothing. The call centres are unable to help me and have told me the network is down in the area, but everyone in my complex who are Vumatel clients have had their internet restored! So my question is, are Metro Fibre Go making up excuses and blaming Vumatel for their mistakes and punting me to someone else? Is it because I expect to get a service I'm paying for, or because I call every day an speak to Philindile and annoy her? Or because I'm a woman.... Don't do it.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
07 Sept 2023, 14:03Dear Nadia
I want to begin by expressing my sincerest apologies for the ongoing connectivity issues you've experienced with your Metro Fibre Go service.
I assure you that your complaint has our full attention, and we are committed to resolving this matter promptly. The situation you've described does not align with the level of service we aim to provide, and I want to assure you that we take your concerns seriously.
Our technical team has been actively investigating the cause of the internet outage and the delay in restoring your service. We understand the importance of having a stable internet connection, and we are working diligently to rectify this issue as quickly as possible.
Regarding your concerns about our customer service and the communication you've received, please know that we do not discriminate based on gender or any other factor. We are here to assist all our customers equally and provide a satisfactory resolution to their concerns.
Please note that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
I want to begin by expressing my sincerest apologies for the ongoing connectivity issues you've experienced with your Metro Fibre Go service.
I assure you that your complaint has our full attention, and we are committed to resolving this matter promptly. The situation you've described does not align with the level of service we aim to provide, and I want to assure you that we take your concerns seriously.
Our technical team has been actively investigating the cause of the internet outage and the delay in restoring your service. We understand the importance of having a stable internet connection, and we are working diligently to rectify this issue as quickly as possible.
Regarding your concerns about our customer service and the communication you've received, please know that we do not discriminate based on gender or any other factor. We are here to assist all our customers equally and provide a satisfactory resolution to their concerns.
Please note that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
MetroFibre Networx's reply07 Sept 2023, 14:03
Official
Dear Nadia
I want to begin by expressing my sincerest apologies for the ongoing connectivity issues you've experienced with your Metro Fibre Go service.
I assure you that your complaint has our full attention, and we are committed to resolving this matter promptly. The situation you've described does not align with the level of service we aim to provide, and I want to assure you that we take your concerns seriously.
Our technical team has been actively investigating the cause of the internet outage and the delay in restoring your service. We understand the importance of having a stable internet connection, and we are working diligently to rectify this issue as quickly as possible.
Regarding your concerns about our customer service and the communication you've received, please know that we do not discriminate based on gender or any other factor. We are here to assist all our customers equally and provide a satisfactory resolution to their concerns.
Please note that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
I want to begin by expressing my sincerest apologies for the ongoing connectivity issues you've experienced with your Metro Fibre Go service.
I assure you that your complaint has our full attention, and we are committed to resolving this matter promptly. The situation you've described does not align with the level of service we aim to provide, and I want to assure you that we take your concerns seriously.
Our technical team has been actively investigating the cause of the internet outage and the delay in restoring your service. We understand the importance of having a stable internet connection, and we are working diligently to rectify this issue as quickly as possible.
Regarding your concerns about our customer service and the communication you've received, please know that we do not discriminate based on gender or any other factor. We are here to assist all our customers equally and provide a satisfactory resolution to their concerns.
Please note that we will be in contact via email to assist with further feedback.
Kind Regards
Marilize
NS
Nadia S's updateReviewer Update
08 Sept 2023, 13:14NS
Nadia S's update08 Sept 2023, 13:14
Reviewer Update
NS
Nadia S's updateReviewer Update
11 Sept 2023, 11:24I am writing to request an update on the above ticket number. Going on a month without stable internet (4 August)and 2 weeks with absolutely NO INTERNET (28 August).
I am going to reply to this thread every day until it's resolved.Purely because I can't talk to another uninformed Customer consultant.
I am going to reply to this thread every day until it's resolved.Purely because I can't talk to another uninformed Customer consultant.
NS
Nadia S's update11 Sept 2023, 11:24
Reviewer Update
I am writing to request an update on the above ticket number. Going on a month without stable internet (4 August)and 2 weeks with absolutely NO INTERNET (28 August).
I am going to reply to this thread every day until it's resolved.Purely because I can't talk to another uninformed Customer consultant.
I am going to reply to this thread every day until it's resolved.Purely because I can't talk to another uninformed Customer consultant.