LK
Lee K
1 reviews | Active since Sept 2025
27 Mar 2026, 07:34
metro fibre doesn’t fix wifi network issues however prolonged it with ETA of 3 day.Wifi works 3 hrs in a day only
metro fibre/Vox doesn’t even deserve one star rating worst service ever. My wifi works less than 3hrs in day most of day is working.More than 3 weeks now and there ETA is 3 days.They can’t fix the issue however quick to process debit order from your account.I am very disappointed and frustrated by this issue.Save your money and time don’t sign contract with metrofibre
Helpful (0)
Replies (3)0
Replies (3)LK
Lee K's updateReviewer Update
27 Mar 2026, 07:39spoke to Reuben and Noma instead today instead of escalating old call that was logged new call was logged with ETA of 72hrs I must wait again.It is 3 weeks of suffering meaning this issue might be fixed next week.I am buying data and airtime from my own pocket and paying wifi.They don’t want to refund my wifi money for the month since I didn’t use the service.
LK
Lee K's update27 Mar 2026, 07:39
Reviewer Update
spoke to Reuben and Noma instead today instead of escalating old call that was logged new call was logged with ETA of 72hrs I must wait again.It is 3 weeks of suffering meaning this issue might be fixed next week.I am buying data and airtime from my own pocket and paying wifi.They don’t want to refund my wifi money for the month since I didn’t use the service.
MetroFibre Networx's replyOfficial
27 Mar 2026, 10:06 Good day,
We appreciate you bringing this matter to our attention. We understand how disruptive intermittent connectivity can be, especially when the service is only available for a few hours each day.
While MetroFibre is responsible for the fibre infrastructure, WiFi performance within the premises can sometimes be affected by internal network setup, which may require additional troubleshooting. That said, we acknowledge that this matter has been ongoing for an extended period, and we understand your frustration.
Our team will continue to follow up and monitor progress to ensure the issue is addressed as soon as possible.
We value your feedback and appreciate your patience while this matter is being resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Mar 2026, 10:06
Official
Good day,
We appreciate you bringing this matter to our attention. We understand how disruptive intermittent connectivity can be, especially when the service is only available for a few hours each day.
While MetroFibre is responsible for the fibre infrastructure, WiFi performance within the premises can sometimes be affected by internal network setup, which may require additional troubleshooting. That said, we acknowledge that this matter has been ongoing for an extended period, and we understand your frustration.
Our team will continue to follow up and monitor progress to ensure the issue is addressed as soon as possible.
We value your feedback and appreciate your patience while this matter is being resolved.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
LK
Lee K's updateReviewer Update
29 Mar 2026, 03:43Sibonisile you are replying without looking at the issue which worries me as you are someone who representing metro fibre.It now 4 weeks and the issue is not resolved it persist on daily basis.You technically support team has failed on each ETA they provided.As paying customer I am truly disappointed.I have suffered financially and health.My family has suffered as well work, personal business and school work are behind due to your company’s failure to deliver wifi connectivity
LK
Lee K's update29 Mar 2026, 03:43
Reviewer Update
Sibonisile you are replying without looking at the issue which worries me as you are someone who representing metro fibre.It now 4 weeks and the issue is not resolved it persist on daily basis.You technically support team has failed on each ETA they provided.As paying customer I am truly disappointed.I have suffered financially and health.My family has suffered as well work, personal business and school work are behind due to your company’s failure to deliver wifi connectivity