JC
Jonathan C
1 reviews | Active since May 2020
17 Oct 2022, 08:19
Metro fibre does care about you
They sent someone to install my fibre at my rented place which already had a fibre box on the outside of the premises. the pull the fibre box into the man whole and came up with the most ugliest and un-neat route. my landlord has threatened to take my deposit away and fine me for the damaged caused. MetroFibre has not answer my email nor my calls regarding this and continue to choose to ignore me. there is no after sales services and im disgusted by the level of work the deem to be acceptable. on top of delete the ticket i made via their online portal
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
17 Oct 2022, 08:34Dear Jonathan
Thank you for taking the time to rate our services and for bringing the above to our attention.
Please note that we have tried calling you twice on *** however you were unreachable, we have sent you an email with a complaints form please fill it in and send it back to us with pictures of the damage so that we can rectify this situation.
Kind Regards
MetroFibre
Thank you for taking the time to rate our services and for bringing the above to our attention.
Please note that we have tried calling you twice on *** however you were unreachable, we have sent you an email with a complaints form please fill it in and send it back to us with pictures of the damage so that we can rectify this situation.
Kind Regards
MetroFibre
MetroFibre Networx's reply17 Oct 2022, 08:34
Official
Dear Jonathan
Thank you for taking the time to rate our services and for bringing the above to our attention.
Please note that we have tried calling you twice on *** however you were unreachable, we have sent you an email with a complaints form please fill it in and send it back to us with pictures of the damage so that we can rectify this situation.
Kind Regards
MetroFibre
Thank you for taking the time to rate our services and for bringing the above to our attention.
Please note that we have tried calling you twice on *** however you were unreachable, we have sent you an email with a complaints form please fill it in and send it back to us with pictures of the damage so that we can rectify this situation.
Kind Regards
MetroFibre
JC
Jonathan C's updateReviewer Update
17 Oct 2022, 09:43Hi
please note i have not received a single call from you and can present my call logs if needs be for proof. i have also received an email from someone in sales asking if it was resolved, of which i said it wasnt and she said she has sent it to the correct department, I've had nothing since.
please note i have not received a single call from you and can present my call logs if needs be for proof. i have also received an email from someone in sales asking if it was resolved, of which i said it wasnt and she said she has sent it to the correct department, I've had nothing since.
JC
Jonathan C's update17 Oct 2022, 09:43
Reviewer Update
Hi
please note i have not received a single call from you and can present my call logs if needs be for proof. i have also received an email from someone in sales asking if it was resolved, of which i said it wasnt and she said she has sent it to the correct department, I've had nothing since.
please note i have not received a single call from you and can present my call logs if needs be for proof. i have also received an email from someone in sales asking if it was resolved, of which i said it wasnt and she said she has sent it to the correct department, I've had nothing since.
JC
Jonathan C's updateReviewer Update
17 Oct 2022, 09:45Please forward email to *** and cc ***d as i have no form sent by you.
JC
Jonathan C's update17 Oct 2022, 09:45
Reviewer Update
Please forward email to *** and cc ***d as i have no form sent by you.
MetroFibre Networx's replyOfficial
17 Oct 2022, 10:04Dear Jonathan
Kindly note that we have resent the email and have cc'd in ***d.
Kind Regards
MetroFibre
Kindly note that we have resent the email and have cc'd in ***d.
Kind Regards
MetroFibre
MetroFibre Networx's reply17 Oct 2022, 10:04
Official
Dear Jonathan
Kindly note that we have resent the email and have cc'd in ***d.
Kind Regards
MetroFibre
Kindly note that we have resent the email and have cc'd in ***d.
Kind Regards
MetroFibre