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AAAN
Anele Amanguni Amahle Naniso

1 reviews | Active since Jul 2019

29 Sept 2022, 19:46

Metro Fibre deducting without permission, refusing to cancel fibre and threatening to bad list me

I left South Africa in April and I had fully stated when signing up that I want to pay on a month to month basis because I will cancel the service after 3 months. I paid for 1 more month after leaving SA and there were no deductions until July if I’m not mistaken. They took money from my account without my approval. I asked them to refund me, they refused but promised to cancel the subscription. Now they are threatening to bad list me if I do not pay.

I am so tired of dealing with incompetence and ****s from South Africa. These companies just want to get rich by exploiting citizens. I’ve been out of South Africa for 6 months but you still ******** me for Fibre that was going to be cancelled the day I don’t pay. Why haven’t you cancelled it? Why did you deduct from an account you were never given permission to deduct from??? I need answers since you ignore my 2 emails this afternoon.

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Replies (7)
MetroFibre Networx
MetroFibre Networx's reply29 Sept 2022, 19:57
Official
Good Evening Anele,

Thank you for bringing the matter to our attention.

Kindly note that we are escalating the matter to the finance department for assistance.

One of the agents will contact you.

Kind regards
MetroFibre


AAAN
Anele Amanguni Amahle Naniso's update02 Oct 2022, 14:39
Reviewer Update
Nothing has been attended to. I just received an invoice for last month. What invoice?????? I am no longer using your lousy services. I called you on the 13th of August asking you to cancel everything because I am no longer in SA. And now you want me to prove I called. Check your phone records!!!!!! F#%*e£ *********** South African services…
MetroFibre Networx
MetroFibre Networx's reply03 Oct 2022, 08:23
Official
Dear Anele

Please note that the issue has been escalated to the finance department for further assistance.

The finance department will be in contact to provide feedback.

Kind Regards,
MetroFibre
AAAN
Anele Amanguni Amahle Naniso's update07 Oct 2022, 05:33
Reviewer Update
It seems like you only respond when you get messages from here. Hellopeter must be your head of department I see. I still need feedback on why you want me to pay R2 230 for you to stop bothering me. You said your services are on a month to month bases. If I don’t pay, your services are automatically cancelled. You did the opposite with me, YOU WENT STRAIGHT INTO MY ACCOUNT AND DEDUCTED WITHOUT MY PERMISSION. I couldn’t do anything about it coz I was out of the country. I arrived in SA and called in the 13th of August. Told you to cancel and give back the money you *******ly took from my account. Your agent told me I won’t get the money back, and the fibre will be cancelled, but now you are demanding I pay you R2 230!!!!!. On what grounds???? 2 emails from your agents. First one saying I should pay just for September (30 day notice). Mind you that’s not on contract. I signed for month to month and automatic cancellation if I don’t pay. 2nd email is claiming R2 230🤷🏽♀️. Are you even handling the matter? Have you checked your phone records? Or you just looking at My Name and thinking she’s black, she’ll eventually give in? Would you have ended this a long time ago if it was a white person complaining?

I need clarity. When did the contract change? You *******ly deducted from my account way more that what I paid for the fibre, I asked for the money to be returned to my account, you refused, but now I owe you R2 230!!! How did that happen???????
MetroFibre Networx
MetroFibre Networx's reply10 Oct 2022, 14:01
Official
Dear Anele

Please note that the Finance Department will be in contact to assist you accordingly.

Kind Regards,
MetroFibre
AAAN
Anele Amanguni Amahle Naniso's update12 Oct 2022, 17:19
Reviewer Update
Still waiting for your finance department to get back to me. I’ve sent emails but there is no response. I need the matter closed because you have proven to be unreliable and not trustworthy when it comes to billing
MetroFibre Networx
MetroFibre Networx's reply12 Oct 2022, 17:35
Official
Dear Anele,

We sincerely apologise that you have not been provided with feedback.

We have requested our finance department to provide urgent feedback.

Kind regards
MetroFibre