SM
Simphiwe M
1 reviews | Active since Oct 2024
07 Jul 2025, 13:24
Metro fibre debt collection
I have closed my account in 2022, now I am getting threats from lawyers with an account that no one can explain to me, I have been trying several times to call and request for a statement but no one has ever sent it to me yet they are sending messages with debt collections, what is going on ? I am so confused, is metrofibre running a **** ?
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MetroFibre Networx's replyOfficial
07 Jul 2025, 13:41Dear Simphiwe,
Thank you for reaching out and for bringing your concerns to our attention.
We understand the seriousness of your experience and are currently investigating the matter to ensure it is properly addressed. Our team is reviewing the details of your account and the communications you've received, and we will be in contact with feedback shortly.
We appreciate your patience as we work to resolve this and ensure clarity around your account status.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We understand the seriousness of your experience and are currently investigating the matter to ensure it is properly addressed. Our team is reviewing the details of your account and the communications you've received, and we will be in contact with feedback shortly.
We appreciate your patience as we work to resolve this and ensure clarity around your account status.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Jul 2025, 13:41
Official
Dear Simphiwe,
Thank you for reaching out and for bringing your concerns to our attention.
We understand the seriousness of your experience and are currently investigating the matter to ensure it is properly addressed. Our team is reviewing the details of your account and the communications you've received, and we will be in contact with feedback shortly.
We appreciate your patience as we work to resolve this and ensure clarity around your account status.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We understand the seriousness of your experience and are currently investigating the matter to ensure it is properly addressed. Our team is reviewing the details of your account and the communications you've received, and we will be in contact with feedback shortly.
We appreciate your patience as we work to resolve this and ensure clarity around your account status.
Best regards,
Marilize
MetroFibre Complaints & Escalations