CE
Carien E
1 reviews | Active since Dec 2021
02 Dec 2021, 09:17
Metro Fibre & Cool Ideas: ********** service!!
It's day 7 without fibre despite numerous complaints + reporting to Metro Fibre and Cool Ideas (ISP) customer service!! We are 2 people working from home, worst service ever! Their technicians are clearly inexperienced + not knowledgeable at all in fault finding! They've simply been incapable of resolving our whole estate's problems for a week! Desperate to get this resolved!
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
02 Dec 2021, 09:57Good day Carien,
We trust you are well.
Kindly note that we have spoken to your husband.
Please accept our apologies for the time it has taken to get the issue resolved at the Meadows Estate and the inconvenience caused on your jobs.
We have sent an urgent request to the maintenance team to please prioritise.
We will provide feedback as soon as we receive an update.
Kind Regards
MetroFibre
We trust you are well.
Kindly note that we have spoken to your husband.
Please accept our apologies for the time it has taken to get the issue resolved at the Meadows Estate and the inconvenience caused on your jobs.
We have sent an urgent request to the maintenance team to please prioritise.
We will provide feedback as soon as we receive an update.
Kind Regards
MetroFibre
MetroFibre Networx's reply02 Dec 2021, 09:57
Official
Good day Carien,
We trust you are well.
Kindly note that we have spoken to your husband.
Please accept our apologies for the time it has taken to get the issue resolved at the Meadows Estate and the inconvenience caused on your jobs.
We have sent an urgent request to the maintenance team to please prioritise.
We will provide feedback as soon as we receive an update.
Kind Regards
MetroFibre
We trust you are well.
Kindly note that we have spoken to your husband.
Please accept our apologies for the time it has taken to get the issue resolved at the Meadows Estate and the inconvenience caused on your jobs.
We have sent an urgent request to the maintenance team to please prioritise.
We will provide feedback as soon as we receive an update.
Kind Regards
MetroFibre
CE
Carien E's updateReviewer Update
02 Dec 2021, 18:09ISSUE STILL NOT RESOLVED! They've sent an technician, it worked for 30min, then down again! Just continued empty promises!
CE
Carien E's update02 Dec 2021, 18:09
Reviewer Update
ISSUE STILL NOT RESOLVED! They've sent an technician, it worked for 30min, then down again! Just continued empty promises!
MetroFibre Networx's replyOfficial
02 Dec 2021, 20:56Kindly advise when would be a convenient time to call.
Kind Regards
MetroFibre
Kind Regards
MetroFibre
MetroFibre Networx's reply02 Dec 2021, 20:56
Official
Kindly advise when would be a convenient time to call.
Kind Regards
MetroFibre
Kind Regards
MetroFibre
CE
Carien E's updateReviewer Update
02 Dec 2021, 21:22Tomorrow morning 8:30.
But this is part of the problem, every time we need to speak to a new complaints person on your side having to repeat our whole long ordeal. All of them allegedly do not have any direct tel.nr / email address, so no one have to take responsibility! You can just hide behind your untouchable "please log a ticket on the customer portal"
But this is part of the problem, every time we need to speak to a new complaints person on your side having to repeat our whole long ordeal. All of them allegedly do not have any direct tel.nr / email address, so no one have to take responsibility! You can just hide behind your untouchable "please log a ticket on the customer portal"
CE
Carien E's update02 Dec 2021, 21:22
Reviewer Update
Tomorrow morning 8:30.
But this is part of the problem, every time we need to speak to a new complaints person on your side having to repeat our whole long ordeal. All of them allegedly do not have any direct tel.nr / email address, so no one have to take responsibility! You can just hide behind your untouchable "please log a ticket on the customer portal"
But this is part of the problem, every time we need to speak to a new complaints person on your side having to repeat our whole long ordeal. All of them allegedly do not have any direct tel.nr / email address, so no one have to take responsibility! You can just hide behind your untouchable "please log a ticket on the customer portal"
CE
Carien E's updateReviewer Update
06 Dec 2021, 20:19Fibre off AGAIN!
It has been on for 3 days, now off again!
There is clearly a bigger problem further down the fibre line, but MetroFibre just keeps on taking short cuts + fixing stuff short term instead of actually solving the real problem long term!
It has been on for 3 days, now off again!
There is clearly a bigger problem further down the fibre line, but MetroFibre just keeps on taking short cuts + fixing stuff short term instead of actually solving the real problem long term!
CE
Carien E's update06 Dec 2021, 20:19
Reviewer Update
Fibre off AGAIN!
It has been on for 3 days, now off again!
There is clearly a bigger problem further down the fibre line, but MetroFibre just keeps on taking short cuts + fixing stuff short term instead of actually solving the real problem long term!
It has been on for 3 days, now off again!
There is clearly a bigger problem further down the fibre line, but MetroFibre just keeps on taking short cuts + fixing stuff short term instead of actually solving the real problem long term!
MetroFibre Networx's replyOfficial
07 Dec 2021, 09:42Good Day Carien
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kind Regards
MetroFibre
MetroFibre Networx's reply07 Dec 2021, 09:42
Official
Good Day Carien
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kind Regards
MetroFibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
kindly be advised that we will raise your concern regarding our customer care line with our management team to avoid this happening again.
Kind Regards
MetroFibre