Metro Fibre concerns

A disaster!! Don’t even try and call their contact centre as the “lady” answering has no idea how to deal with a customer. Been trying for 9 days to get connected. Initial fibre installation was great and then it went south. Nobody cares, no follow up (except for a guy called Lesley). He tried his best to get the problem resolved. Guess what, Metro Fibre rocks up on Friday afternoon (unexpectedly) and resolved the fibre issue. Happy days I thought only to realise that I still don’t have an internet connection. Called my service provider, Vodacom, who told me that Metro Fibre needs to activate the line. A mail will be send to them which will take 24 hours to be resolved. Yep, heard that story many times before and guess what, correct; no internet connection after 24 hours. It’s becoming a joke! They have NO idea what they (Metro Fibre) are doing. Useless!! Was very happy with my wifi before engaging with Metro Fibre. Wish I knew 2 weeks ago what I know now.