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aslam A
1 reviews | Active since Jan 2014
24 Apr 2025, 13:54
Metro fibre cancellation
I was with metro fibre for about 3 years. I phoned the call centre at beginning of November 2024 to cancel my service as I was moving. In January 2025 metro fibre contacted me to settle my account for 2 months November and December. I have requested for them to pull the phone call records because I have phone in and cancelled my service and up till now they haven't done any thing to assist me. I got an SMS yesterday stating that I have been handed over Hahn collection. The service I got from Metro Fibre is not good at all with regards to my complaint.
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Replies (4)
MetroFibre Networx's replyOfficial
24 Apr 2025, 14:28Dear Aslam,
Please note that your MetroFibre account has been handed over to Hahn Collections (HC) due to an outstanding balance.
To settle the amount, you may make payment directly to MetroFibre or use the following banking details:
Bank: FNB
Account Number: ***
Reference: [Your MetroFibre Account Number]
For assistance or queries regarding the handover, please contact Hahn Collections directly on:
Telephone: ***
Email: ***
Whatsapp Number: ***
We urge you to treat this matter with urgency to avoid any further action.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please note that your MetroFibre account has been handed over to Hahn Collections (HC) due to an outstanding balance.
To settle the amount, you may make payment directly to MetroFibre or use the following banking details:
Bank: FNB
Account Number: ***
Reference: [Your MetroFibre Account Number]
For assistance or queries regarding the handover, please contact Hahn Collections directly on:
Telephone: ***
Email: ***
Whatsapp Number: ***
We urge you to treat this matter with urgency to avoid any further action.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Apr 2025, 14:28
Official
Dear Aslam,
Please note that your MetroFibre account has been handed over to Hahn Collections (HC) due to an outstanding balance.
To settle the amount, you may make payment directly to MetroFibre or use the following banking details:
Bank: FNB
Account Number: ***
Reference: [Your MetroFibre Account Number]
For assistance or queries regarding the handover, please contact Hahn Collections directly on:
Telephone: ***
Email: ***
Whatsapp Number: ***
We urge you to treat this matter with urgency to avoid any further action.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please note that your MetroFibre account has been handed over to Hahn Collections (HC) due to an outstanding balance.
To settle the amount, you may make payment directly to MetroFibre or use the following banking details:
Bank: FNB
Account Number: ***
Reference: [Your MetroFibre Account Number]
For assistance or queries regarding the handover, please contact Hahn Collections directly on:
Telephone: ***
Email: ***
Whatsapp Number: ***
We urge you to treat this matter with urgency to avoid any further action.
Best regards,
Marilize
MetroFibre Complaints & Escalations
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aslam A's updateReviewer Update
24 Apr 2025, 14:38You are telling me the same thing again. Why are you not pulling the phone records. I can not pay for something that I have canceled.
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aslam A's update24 Apr 2025, 14:38
Reviewer Update
You are telling me the same thing again. Why are you not pulling the phone records. I can not pay for something that I have canceled.
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aslam A's updateReviewer Update
24 Apr 2025, 15:10So are you telling me you are not going to pull the phone record????
I see a lot of people are having the same problem with you cancellation department. You need to Jack them up.
I see a lot of people are having the same problem with you cancellation department. You need to Jack them up.
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aslam A's update24 Apr 2025, 15:10
Reviewer Update
So are you telling me you are not going to pull the phone record????
I see a lot of people are having the same problem with you cancellation department. You need to Jack them up.
I see a lot of people are having the same problem with you cancellation department. You need to Jack them up.
MetroFibre Networx's replyOfficial
25 Apr 2025, 10:45Dear Aslam
As your account has been handed over, it is no longer with us.
Please contact Hahn Collections directly on ***.
Best regards,
Sibonisile
MetroFibre Complaints & Escalations
As your account has been handed over, it is no longer with us.
Please contact Hahn Collections directly on ***.
Best regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Apr 2025, 10:45
Official
Dear Aslam
As your account has been handed over, it is no longer with us.
Please contact Hahn Collections directly on ***.
Best regards,
Sibonisile
MetroFibre Complaints & Escalations
As your account has been handed over, it is no longer with us.
Please contact Hahn Collections directly on ***.
Best regards,
Sibonisile
MetroFibre Complaints & Escalations