CVdm
Callie Van der merwe
1 reviews | Active since Apr 2021
17 Aug 2021, 19:13
Metro fibre bad service
The worst service I have ever had by a internet provider Internet down for 2 days going on 3 days and still no technician in sight and every time a person phones everybody tell you that there is nothing wrong with the line after 2 days up and down they say owww now we see what is the problem
My business and my wife's work hangs on from internet and they just give a blue all
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
17 Aug 2021, 20:26Good evening Callie,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply17 Aug 2021, 20:26
Official
Good evening Callie,
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?
Thank you,
The MetroFibre Team
CVdm
Hi to whom it may concern
It is now 22:54 the 18th day of Aug
The contractor was on sight done line replace meant as my retaking was almost - 30 dbm / 30 dbm
I am out of office tomorrow and Friday as I am. Usy with a project in a place that I don't have signal
Please contact me on *** / my wife on ***
Please arrange if my internet is not online fro. 17:00 hours please arrange a technician to come and collect your line and your router on in the street as I will remove everything because this is totaly in acceptable as thus is the 3 Rd time they replace a new line
I sick of metro fibres problems and I promise you if my line is not repaired by the time my wife gets home I will go ans see my lawyer for all the inconvenience that metro fibre has caused us along from monday morning
Sonet van niekerk
Please revert to this mail as nothing is still working after contractors where her and replaces a new line I have rebooted the router and left it if for more than 2 hour off and switched it back on again
So please don't ever let your people in the other departments blame Jumbo Tech again
Please send me a WhatsApp on *** so that when I have signal I will reply
But this is the last mail and I promise you guys this is the last mail that I will be sending and I am on my way to reply on hello Peter again
RegardsCallie
Callie Van der merwe's updateReviewer Update
18 Aug 2021, 23:08Hi to whom it may concern
It is now 22:54 the 18th day of Aug
The contractor was on sight done line replace meant as my retaking was almost - 30 dbm / 30 dbm
I am out of office tomorrow and Friday as I am. Usy with a project in a place that I don't have signal
Please contact me on *** / my wife on ***
Please arrange if my internet is not online fro. 17:00 hours please arrange a technician to come and collect your line and your router on in the street as I will remove everything because this is totaly in acceptable as thus is the 3 Rd time they replace a new line
I sick of metro fibres problems and I promise you if my line is not repaired by the time my wife gets home I will go ans see my lawyer for all the inconvenience that metro fibre has caused us along from monday morning
Sonet van niekerk
Please revert to this mail as nothing is still working after contractors where her and replaces a new line I have rebooted the router and left it if for more than 2 hour off and switched it back on again
So please don't ever let your people in the other departments blame Jumbo Tech again
Please send me a WhatsApp on *** so that when I have signal I will reply
But this is the last mail and I promise you guys this is the last mail that I will be sending and I am on my way to reply on hello Peter again
RegardsCallie
CVdm
Callie Van der merwe's update18 Aug 2021, 23:08
Reviewer Update
Hi to whom it may concern
It is now 22:54 the 18th day of Aug
The contractor was on sight done line replace meant as my retaking was almost - 30 dbm / 30 dbm
I am out of office tomorrow and Friday as I am. Usy with a project in a place that I don't have signal
Please contact me on *** / my wife on ***
Please arrange if my internet is not online fro. 17:00 hours please arrange a technician to come and collect your line and your router on in the street as I will remove everything because this is totaly in acceptable as thus is the 3 Rd time they replace a new line
I sick of metro fibres problems and I promise you if my line is not repaired by the time my wife gets home I will go ans see my lawyer for all the inconvenience that metro fibre has caused us along from monday morning
Sonet van niekerk
Please revert to this mail as nothing is still working after contractors where her and replaces a new line I have rebooted the router and left it if for more than 2 hour off and switched it back on again
So please don't ever let your people in the other departments blame Jumbo Tech again
Please send me a WhatsApp on *** so that when I have signal I will reply
But this is the last mail and I promise you guys this is the last mail that I will be sending and I am on my way to reply on hello Peter again
RegardsCallie