VM
Vuyelwa M
1 reviews | Active since May 2022
10 Mar 2024, 09:16
Metro Fibre bad customer service - No Network
Metro Fibre network has really bad customer service. This fibre network is very expensive and we have not had any connections for over 3 days as the device provided was not working/connecting. We asked for a technician to come they tell us there are certain processes they need to follow. Without WiFi we can not work (as we work from home) and can not watch TV.
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Replies (2)
MetroFibre Networx's replyOfficial
11 Mar 2024, 08:36Dear Vuyelwa
We apologize for the inconvenience you've experienced with your Metro Fibre service. However, after reviewing our records, we were unable to locate your service with the details provided in your complaint.
To assist you further and resolve the connectivity issue promptly, we kindly request that you provide us with your account holder details. We have sent you an email requesting this information. Once we have the necessary details, our team will prioritize your case and work to restore your connection as quickly as possible.
We understand the importance of having a reliable internet connection, especially for those who work from home, and we apologize for any disruption this has caused to your daily activities.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your Metro Fibre service. However, after reviewing our records, we were unable to locate your service with the details provided in your complaint.
To assist you further and resolve the connectivity issue promptly, we kindly request that you provide us with your account holder details. We have sent you an email requesting this information. Once we have the necessary details, our team will prioritize your case and work to restore your connection as quickly as possible.
We understand the importance of having a reliable internet connection, especially for those who work from home, and we apologize for any disruption this has caused to your daily activities.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply11 Mar 2024, 08:36
Official
Dear Vuyelwa
We apologize for the inconvenience you've experienced with your Metro Fibre service. However, after reviewing our records, we were unable to locate your service with the details provided in your complaint.
To assist you further and resolve the connectivity issue promptly, we kindly request that you provide us with your account holder details. We have sent you an email requesting this information. Once we have the necessary details, our team will prioritize your case and work to restore your connection as quickly as possible.
We understand the importance of having a reliable internet connection, especially for those who work from home, and we apologize for any disruption this has caused to your daily activities.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your Metro Fibre service. However, after reviewing our records, we were unable to locate your service with the details provided in your complaint.
To assist you further and resolve the connectivity issue promptly, we kindly request that you provide us with your account holder details. We have sent you an email requesting this information. Once we have the necessary details, our team will prioritize your case and work to restore your connection as quickly as possible.
We understand the importance of having a reliable internet connection, especially for those who work from home, and we apologize for any disruption this has caused to your daily activities.
Thank you for your cooperation, and we look forward to resolving this matter for you.
Kind Regards
Marilize
MetroFibre Complaints
VM
Vuyelwa M's updateReviewer Update
14 Mar 2024, 11:12Good day,
Metro Fibre did contact me privately and sent out a technician to solve my connection issues. The problem was resolved Thank you.
Metro Fibre did contact me privately and sent out a technician to solve my connection issues. The problem was resolved Thank you.
VM
Vuyelwa M's update14 Mar 2024, 11:12
Reviewer Update
Good day,
Metro Fibre did contact me privately and sent out a technician to solve my connection issues. The problem was resolved Thank you.
Metro Fibre did contact me privately and sent out a technician to solve my connection issues. The problem was resolved Thank you.