Metro Fibre - Bad customer service

Why am I even rating this?

We have been a Metro Fibre customer since 2017.

We have moved recently and canceled our old address and added our new address. All that needs to be done is to activate our "service" on our line. I'm not joking when I say we have phoned up to 10 times a day since Friday last week to sort this out. It's almost sorted out and I'm grateful for that but we still don't have wifi service at our new address. We rely on working from home and have to deal with this horrible service.

There is no sense of urgency in this matter. It is believed that "we will have wifi before the weekend" how about I choose a new service provider that can provide a service on the same day?

When we first signed up in 2017 we had someone come over and connect our line in under 10 minutes. Why is this situation becoming a 10 day game? Remember we are paying for a service and it's not cheap either.