EL
Estelle L
1 reviews | Active since Apr 2019
28 Sept 2025, 18:10
Metro Fibre
MetroFibre is absolutely pathetic. I struggle every single day with the internet connection. The signal is unreliable, keeps dropping, and makes it impossible to do even the simplest online tasks.
This isn’t just about watching videos or browsing — work must be done on the computer, and with this unstable internet, it’s nearly impossible to get anything done. It causes unnecessary stress and wasted time.
I’m paying for a service that fails to deliver what is promised. MetroFibre needs to stop ignoring customers, fix their network properly, and provide the reliable service people are paying for. Maybe then they will finally become reliable and give customers what they deserve.
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MetroFibre Networx's replyOfficial
28 Sept 2025, 18:24Dear Estelle Lombard
Thank you for bringing this matter to our attention.
We fully acknowledge the frustration caused by the ongoing connectivity issues, especially when they directly impact your ability to work and stay productive. Your experience does not reflect the standard of service we aim to provide.
Please be assured that your concerns are being taken seriously. We are escalating this matter to the relevant department for immediate attention and further investigation. The goal is to identify and resolve the root cause of the instability you've been experiencing.
One of our team members will be in touch with you shortly to provide updates and ensure the issue is tracked to resolution.
We appreciate your patience and your continued engagement.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We fully acknowledge the frustration caused by the ongoing connectivity issues, especially when they directly impact your ability to work and stay productive. Your experience does not reflect the standard of service we aim to provide.
Please be assured that your concerns are being taken seriously. We are escalating this matter to the relevant department for immediate attention and further investigation. The goal is to identify and resolve the root cause of the instability you've been experiencing.
One of our team members will be in touch with you shortly to provide updates and ensure the issue is tracked to resolution.
We appreciate your patience and your continued engagement.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Sept 2025, 18:24
Official
Dear Estelle Lombard
Thank you for bringing this matter to our attention.
We fully acknowledge the frustration caused by the ongoing connectivity issues, especially when they directly impact your ability to work and stay productive. Your experience does not reflect the standard of service we aim to provide.
Please be assured that your concerns are being taken seriously. We are escalating this matter to the relevant department for immediate attention and further investigation. The goal is to identify and resolve the root cause of the instability you've been experiencing.
One of our team members will be in touch with you shortly to provide updates and ensure the issue is tracked to resolution.
We appreciate your patience and your continued engagement.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We fully acknowledge the frustration caused by the ongoing connectivity issues, especially when they directly impact your ability to work and stay productive. Your experience does not reflect the standard of service we aim to provide.
Please be assured that your concerns are being taken seriously. We are escalating this matter to the relevant department for immediate attention and further investigation. The goal is to identify and resolve the root cause of the instability you've been experiencing.
One of our team members will be in touch with you shortly to provide updates and ensure the issue is tracked to resolution.
We appreciate your patience and your continued engagement.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations