Metro Fibre At Your Peril

Day 26 of not having any upload speed, they won't allow me to cancel my service, stating that they'll have this issue resolved. They've escalated it THRICE, I've been assured by Phindile, who monitors this platform. She's pleaded that I remain and promised that she would resolve it. It's been two days since that promise. This is by far the ****piest service I've ever been subscribed to. At the time of writing, my download speed is 200MB and upload speed is 2MB and I'm on a package of 500/500MB. It seems I was throttled after making my complaints.