1 reviews | Active since Jul 2011
Metro-Fibre activation "Noc" team useless
If I could give these people a -1 million stars I would. I was told my line was remotely activated last week Thursday. Cameron was assigned to my call but didn't come out as activation could be done remotely. Then after 5 days, it was determined that the link was down from Metro-Fibre's side and then they reset the ONT but still the IP address is incorrect...Now it's escalated to the "NOC/Knock" dept....they are useless 6 days still not configured.
We as customers are kept ransom as you are the only provider in the Sunninghill area....and Marelize I don't want to hear, we strive to do better as by looking at all the complaints on this site alone - means you people has no interest in the customers needs or fixing things...we just another number to you people
We apologise for the difficulties you have experienced attempting to get your fibre service online.
I have reviewed your provided reference number and can confirm the fault has been investigated by our network operations center and can unfortunately not be resolved remotely.
The fault ticket has been pushed to our maintenance team and I have requested that the matter is prioritised for urgent resolution.
Please note that further updates are to follow via email
Kind Regards
Marilize
We apologise for the difficulties you have experienced attempting to get your fibre service online.
I have reviewed your provided reference number and can confirm the fault has been investigated by our network operations center and can unfortunately not be resolved remotely.
The fault ticket has been pushed to our maintenance team and I have requested that the matter is prioritised for urgent resolution.
Please note that further updates are to follow via email
Kind Regards
Marilize