ST
Stella T
1 reviews | Active since Mar 2022
15 Apr 2025, 13:28
Metro Fibre Acc Rec Incompetence
The incompetence of the Accounts Receivables at Metro Fibre is beyond unacceptable. They are completely effective and efficient when suspending my account STE2266 without checking for payments. Last month for over a week I was without connectivity and zero apologies and zero accountability and they have done it again today.
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MetroFibre Networx's replyOfficial
15 Apr 2025, 14:19Dear Stella,
Thank you for reaching out and bringing your concerns to our attention.
Please be assured that we take your concerns seriously and are committed to resolving this matter as swiftly as possible.
Complaint ticket 699445 has been logged on your behalf, and we have responded via email with feedback provided by our Finance Team regarding your account.
Should you require any further clarity or assistance, please don’t hesitate to reach out — we are here to help.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
Please be assured that we take your concerns seriously and are committed to resolving this matter as swiftly as possible.
Complaint ticket 699445 has been logged on your behalf, and we have responded via email with feedback provided by our Finance Team regarding your account.
Should you require any further clarity or assistance, please don’t hesitate to reach out — we are here to help.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Apr 2025, 14:19
Official
Dear Stella,
Thank you for reaching out and bringing your concerns to our attention.
Please be assured that we take your concerns seriously and are committed to resolving this matter as swiftly as possible.
Complaint ticket 699445 has been logged on your behalf, and we have responded via email with feedback provided by our Finance Team regarding your account.
Should you require any further clarity or assistance, please don’t hesitate to reach out — we are here to help.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
Please be assured that we take your concerns seriously and are committed to resolving this matter as swiftly as possible.
Complaint ticket 699445 has been logged on your behalf, and we have responded via email with feedback provided by our Finance Team regarding your account.
Should you require any further clarity or assistance, please don’t hesitate to reach out — we are here to help.
Best regards,
Marilize
MetroFibre Complaints & Escalations