Metro Fibre

Item: MetroFibre Networx
Rating: 1
Author: Albert L

Worst internet service I've ever had. The problem is the slow internet since installation and has gone even slower bordering to me not being able to do my work. paying for a 1Gbps line and getting 5.6Mbps+- It has now been 13 days since the problem was reported and no one is getting back to me or fixing the issue. Have escalated now twice via support line and once via phone call and all i get is they will get back to me.

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Replies (1)

MetroFibre Networx's replyOfficial

15 Oct 2024, 15:42

Dear Albert

Thank you for your help and for reaching out to us. We appreciate your effort in providing us with the speed test.

However, we are unable to view the image you sent via Hello Peter. Could you kindly resend it to us via email using the ticket number 450877?

Your assistance is greatly appreciated, and we look forward to resolving the matter as soon as possible.

Best regards,
Phindile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply15 Oct 2024, 15:42

Official

Dear Albert

Thank you for your help and for reaching out to us. We appreciate your effort in providing us with the speed test.

However, we are unable to view the image you sent via Hello Peter. Could you kindly resend it to us via email using the ticket number 450877?

Your assistance is greatly appreciated, and we look forward to resolving the matter as soon as possible.

Best regards,
Phindile
MetroFibre Complaints & Escalations