EL
Estelle L
1 reviews | Active since Apr 2019
06 Sept 2025, 16:06
Metro Fibre
I don’t even want to give this company a rating. Their fibre is absolute *******. The signal drops constantly, making it unreliable and frustrating to use.
When their technicians work at the points, the connection gets even worse instead of better. This is beyond unacceptable for a service that customers pay for every month.
Sort out your service or stop misleading people into thinking you provide reliable fibre.
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MetroFibre Networx's replyOfficial
06 Sept 2025, 16:45Dear Stel Lom
Thank you for taking the time to share your experience.
We understand how incredibly frustrating it is to deal with an unstable connection, especially when it affects your daily usage. The issues you've raised are deeply concerning and clearly reflect a service experience that falls far below the standard we aim to deliver.
Your feedback has been escalated to our technical team for urgent investigation. We are reviewing the matter thoroughly, including the impact of recent technician work in your area, to ensure any contributing factors are addressed as quickly as possible.
We value your feedback and the opportunity to improve. A service representative will be in touch with you shortly to provide further updates and discuss the next steps.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Sept 2025, 16:45
Official
Dear Stel Lom
Thank you for taking the time to share your experience.
We understand how incredibly frustrating it is to deal with an unstable connection, especially when it affects your daily usage. The issues you've raised are deeply concerning and clearly reflect a service experience that falls far below the standard we aim to deliver.
Your feedback has been escalated to our technical team for urgent investigation. We are reviewing the matter thoroughly, including the impact of recent technician work in your area, to ensure any contributing factors are addressed as quickly as possible.
We value your feedback and the opportunity to improve. A service representative will be in touch with you shortly to provide further updates and discuss the next steps.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations