CO
Cass-Leigh Oranje
1 reviews | Active since Jul 2020
17 Jul 2025, 12:05
Metro fibre
In April 2023, I gave Metro fibre adequate notice that I will be relocating and that their device needs to be collected . I called and logged several tickets , on the day the I needed to move, I had no contact from Metro and left . They continued to bill me for that month . I was on a month to month contract . I will not be paying a cent as notice was given and their inability to duly act when over a month notice was provided has nothing to do with me. This account has since been sold to Hahn collection and I’ve been receiving constant calls and SMS for this account. Once again, I have logged tickets and sent emails in respect of this and attached correspondence stemming from 2023. Zero feedback Again.
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Replies (3)
MetroFibre Networx's replyOfficial
17 Jul 2025, 12:17Dear Cass-Leigh Oranje,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your correspondence and the concerns raised regarding your relocation notice, service termination, and ongoing billing. It is clear from your communication that you took the necessary steps to inform us in advance and followed up accordingly.
We understand how frustrating it must be to continue receiving collection notices despite your efforts to resolve this. Please be advised that this matter is now being escalated to the relevant department for a full review. All correspondence and tickets mentioned will be thoroughly investigated to assess the handling of your cancellation request and the subsequent account activity.
We will provide you with feedback as soon as the internal review has been completed.
Kind regards,
Sibonisile
Complaints & Escalations
Sibonisile
Complaints & Escalations
MetroFibre Networx's reply17 Jul 2025, 12:17
Official
Dear Cass-Leigh Oranje,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your correspondence and the concerns raised regarding your relocation notice, service termination, and ongoing billing. It is clear from your communication that you took the necessary steps to inform us in advance and followed up accordingly.
We understand how frustrating it must be to continue receiving collection notices despite your efforts to resolve this. Please be advised that this matter is now being escalated to the relevant department for a full review. All correspondence and tickets mentioned will be thoroughly investigated to assess the handling of your cancellation request and the subsequent account activity.
We will provide you with feedback as soon as the internal review has been completed.
Kind regards,
Sibonisile
Complaints & Escalations
Sibonisile
Complaints & Escalations
CO
Cass-Leigh Oranje's updateReviewer Update
26 Jul 2025, 09:31This has still not been resolved . I am still getting constant emails , sms and calls in respect to this account . What has been done since my initial complaint ?
CO
Cass-Leigh Oranje's update26 Jul 2025, 09:31
Reviewer Update
This has still not been resolved . I am still getting constant emails , sms and calls in respect to this account . What has been done since my initial complaint ?
MetroFibre Networx's replyOfficial
26 Jul 2025, 10:24Thank you for your follow-up.
We acknowledge your continued frustration, and we understand how concerning it is to still be receiving communication regarding the account after you've raised this matter.
We’re currently reviewing your case in more detail. Please note that our full support team will be available again on Monday, and we will ensure this is prioritized once they are back online. In the meantime, we are checking internally and will provide you with an update as soon as we have further information.
We appreciate your patience, and we’re committed to bringing this to a full and final resolution.
MetroFibre Networx's reply26 Jul 2025, 10:24
Official
Thank you for your follow-up.
We acknowledge your continued frustration, and we understand how concerning it is to still be receiving communication regarding the account after you've raised this matter.
We’re currently reviewing your case in more detail. Please note that our full support team will be available again on Monday, and we will ensure this is prioritized once they are back online. In the meantime, we are checking internally and will provide you with an update as soon as we have further information.
We appreciate your patience, and we’re committed to bringing this to a full and final resolution.