Metro fibre

I have been waiting for 3months for our line to be fixed. 2 contractors came to our residence and they were not able to fix the line. Even though our whole area is live they discovered that there is not even a line to the closest manhole by our house. 2 contractors came to our house, the first one did not even have a key to the manhole and was unable to check what was going on, he was also watching tv while he was busy checking the box inside. When the 2nd contractor came out after 2 weeks he informed us that there is not even a line. Evertime I call Metro Fibre I get cut off or informed that someone will call me back but they never do. When I am on the line they tell me that the problem will be resolved the same or the next day even though there isnt a line which needs to be connected to the manhole on the other side of the road.