SR
Sharon R
1 reviews | Active since May 2012
20 Sept 2023, 14:46
Metro Fibre
Metro Fibre is the worst provider of Fibre. We have had an outage since Sunday despite contacting them via whatsapp and calling and logging calls with Metro Fibre and with my service provider my WIFI is still down. They are pathetic and I would not recommend them to anyone.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
21 Sept 2023, 10:13Dear Sharon
We apologize for the inconvenience you've experienced with your fibre service, and we understand your frustration. After investigating, we found that the outage you mentioned was due to a broader area fault. Our team promptly worked to resolve this issue, and the majority of our customers had their services restored.
However, we regret to hear that your service did not come back up after the restoration of the fibre fault. We understand the importance of a reliable internet connection, especially in today's digital age.
Please rest assured that our maintenance team has prioritized your individual fault ticket for urgent resolution. We will work diligently to get your Wi-Fi back up and running as soon as possible.
We appreciate your patience and understanding during this time.
Kind regards
Marilize
We apologize for the inconvenience you've experienced with your fibre service, and we understand your frustration. After investigating, we found that the outage you mentioned was due to a broader area fault. Our team promptly worked to resolve this issue, and the majority of our customers had their services restored.
However, we regret to hear that your service did not come back up after the restoration of the fibre fault. We understand the importance of a reliable internet connection, especially in today's digital age.
Please rest assured that our maintenance team has prioritized your individual fault ticket for urgent resolution. We will work diligently to get your Wi-Fi back up and running as soon as possible.
We appreciate your patience and understanding during this time.
Kind regards
Marilize
MetroFibre Networx's reply21 Sept 2023, 10:13
Official
Dear Sharon
We apologize for the inconvenience you've experienced with your fibre service, and we understand your frustration. After investigating, we found that the outage you mentioned was due to a broader area fault. Our team promptly worked to resolve this issue, and the majority of our customers had their services restored.
However, we regret to hear that your service did not come back up after the restoration of the fibre fault. We understand the importance of a reliable internet connection, especially in today's digital age.
Please rest assured that our maintenance team has prioritized your individual fault ticket for urgent resolution. We will work diligently to get your Wi-Fi back up and running as soon as possible.
We appreciate your patience and understanding during this time.
Kind regards
Marilize
We apologize for the inconvenience you've experienced with your fibre service, and we understand your frustration. After investigating, we found that the outage you mentioned was due to a broader area fault. Our team promptly worked to resolve this issue, and the majority of our customers had their services restored.
However, we regret to hear that your service did not come back up after the restoration of the fibre fault. We understand the importance of a reliable internet connection, especially in today's digital age.
Please rest assured that our maintenance team has prioritized your individual fault ticket for urgent resolution. We will work diligently to get your Wi-Fi back up and running as soon as possible.
We appreciate your patience and understanding during this time.
Kind regards
Marilize
SR
Sharon R's updateReviewer Update
27 Sept 2023, 12:04MetroFibre is DOWN again. Tuesday 26 it was up and down all day. 27 down twice now it is down permanently there is NO service light. How much longer is this going to take! Unfortunately we are dependent on Fibre to work from home and this is unacceptable. Paying for a service that is NOT being received.
SR
Sharon R's update27 Sept 2023, 12:04
Reviewer Update
MetroFibre is DOWN again. Tuesday 26 it was up and down all day. 27 down twice now it is down permanently there is NO service light. How much longer is this going to take! Unfortunately we are dependent on Fibre to work from home and this is unacceptable. Paying for a service that is NOT being received.