Metro Fibre

It is difficult to get any assistance from support when you phone them or email them, then the ticket locked give you the ticket number, email you ticket num ber then you follow up via email via phone calls nothing happen, then you get 1 person willing to help and the technician is here wow what a relief now it can work!!!! No mam your cable is broken please wait for the quote 5 days later no quote. After phoning again bought extra data 10 gig all gone still waiting to hear if my new cable is Approved or not. 10 days later nobody phone me back or sms me or even email me except the 1 person that went out of her day even on a off day of working through the whole Christmas time. I wonder if an new company is maybe the next step for mesince we also struggle with the Internet speed as well from day 1. This 1 star is suppose to be a 1/16 star. This is unexceptional service