AW
Allison W
1 reviews | Active since Apr 2024
05 Apr 2024, 14:17
Metro fibre
Literally the worst when it comes to customer service. They have been ignoring me for a week now. I have tried CCing managers in my emails to them to be able to get assistance yet no one responds.
I moved house and they are supposed to come and install at the new place, but have been ignoring my emails, phone calls as well as whatsapp messages. Will not be using them again. I was using them through Vumatel, now moving to Metrofibre direct has been a complete nightmare. I would suggest that no one uses their services
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MetroFibre Networx's replyOfficial
05 Apr 2024, 17:31Dear Allison
We sincerely apologize for the inconvenience you have experienced and understand your frustration with the lack of response regarding your service installation at your new address.
Upon reviewing your case, we have escalated the matter to our ONT Installations team with the utmost urgency. We have requested immediate feedback to ensure that your service at the new address is provisioned as soon as possible.
We deeply value your business and are committed to resolving this matter promptly. Rest assured, we are taking every necessary step to address the issue and provide you with the high-quality service you deserve.
Please accept our apologies for the inconvenience caused, and thank you for your patience and understanding as we work to resolve this matter.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you have experienced and understand your frustration with the lack of response regarding your service installation at your new address.
Upon reviewing your case, we have escalated the matter to our ONT Installations team with the utmost urgency. We have requested immediate feedback to ensure that your service at the new address is provisioned as soon as possible.
We deeply value your business and are committed to resolving this matter promptly. Rest assured, we are taking every necessary step to address the issue and provide you with the high-quality service you deserve.
Please accept our apologies for the inconvenience caused, and thank you for your patience and understanding as we work to resolve this matter.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply05 Apr 2024, 17:31
Official
Dear Allison
We sincerely apologize for the inconvenience you have experienced and understand your frustration with the lack of response regarding your service installation at your new address.
Upon reviewing your case, we have escalated the matter to our ONT Installations team with the utmost urgency. We have requested immediate feedback to ensure that your service at the new address is provisioned as soon as possible.
We deeply value your business and are committed to resolving this matter promptly. Rest assured, we are taking every necessary step to address the issue and provide you with the high-quality service you deserve.
Please accept our apologies for the inconvenience caused, and thank you for your patience and understanding as we work to resolve this matter.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you have experienced and understand your frustration with the lack of response regarding your service installation at your new address.
Upon reviewing your case, we have escalated the matter to our ONT Installations team with the utmost urgency. We have requested immediate feedback to ensure that your service at the new address is provisioned as soon as possible.
We deeply value your business and are committed to resolving this matter promptly. Rest assured, we are taking every necessary step to address the issue and provide you with the high-quality service you deserve.
Please accept our apologies for the inconvenience caused, and thank you for your patience and understanding as we work to resolve this matter.
Kind Regards
Marilize
MetroFibre Complaints