Metro Fibre

I had such a bad expierence with Metro Fibre. They installed fibre in my house, but the rooter was not installed where I requested them to do it. On the day of installation I was not unfortunately out of town, my son then informed the technician where to install the rooter, so that it can easely be incorporated into my current WIFi. I have a small cabinet with a switch inside, which distributes the WIFI through access points in my house. The rooter should therefore have been installed in the switch cabinet, from where the new fibre rooter could have been plugged into my current WIFI distribution switch. The technician convinced my son, that the rooter, that metro fibre installed, should be on the opposite side of the room, where it is installed now. The technician then gave my son a form to sighn, which states that we are happy with the installation. On my return I saw where the rooter is currently installed, when I queried this with metro fibre, they only e-mailed me the form snd said that if I wanted the rooter to be moved, where Iboriginally requested it to be installed, I am liable for the costs, which is R1,500.00. This is very unfortunate and I am certainly not happy with the service I got from metro fibre, as they installed the rooter at a different point, without consulting me and now Metro Fibre washes their hands because of the form signed.

I will suggest that if anybody ever makes use of Metro Fibre as a optic fibre vendor, that you are there through the whole process, because it seems lile if they do what they please or what is the best or shortest way for metro fibre and not the customer.

Very unhappy Metro Fibre