NS
Nico S
1 reviews | Active since Sept 2013
26 Jan 2023, 13:19
Metro fiber ****y service to clients
Log a ticket 3 days later well ok wait.........wait ...........wait then phone then get cut off Yes i do pay every month no waiting for them but hell service is poor maybe i have to dispute some of my payments.I think this is the right way dispute and see if they like my poor services.Metro fiber please work on your services i pay you must supply this is the way
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
26 Jan 2023, 13:36Dear Nico
Thank you for taking the time to answer my call.
I send my sincere apologies for the poor service you have received from the call centre, I will get the line manager to please investigate into the calls that are dropping.
I have logged a support ticket to get your issue address.
Have a great day.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
I send my sincere apologies for the poor service you have received from the call centre, I will get the line manager to please investigate into the calls that are dropping.
I have logged a support ticket to get your issue address.
Have a great day.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply26 Jan 2023, 13:36
Official
Dear Nico
Thank you for taking the time to answer my call.
I send my sincere apologies for the poor service you have received from the call centre, I will get the line manager to please investigate into the calls that are dropping.
I have logged a support ticket to get your issue address.
Have a great day.
Kind Regards
MetroFibre
Shannen
Thank you for taking the time to answer my call.
I send my sincere apologies for the poor service you have received from the call centre, I will get the line manager to please investigate into the calls that are dropping.
I have logged a support ticket to get your issue address.
Have a great day.
Kind Regards
MetroFibre
Shannen
NS
Nico S's updateReviewer Update
26 Jan 2023, 14:05Shannen you phoned me 3 minutes after i posted the complaint thank you again thank you lets sort this out i spoke to Linda Rugter after lines was droped in my ear and was not happy asking me if load shedding was occurring but before i went from rain to metro fiber i asked if load shedding was a problem metro fiber told me "no" they do not need battery's and so on for fiber to work.Please look after your customers i do not need to get in a argument in something like service which i pay for.I know the problem metro fiber do outsourcing on suburbs and the people that is servicing on my suburb needs a reality check (seriously) or give us the direct line for them.Please tell us if load shedding is a problem for metro fiber so that i can change to a new service provider.
NS
Nico S's update26 Jan 2023, 14:05
Reviewer Update
Shannen you phoned me 3 minutes after i posted the complaint thank you again thank you lets sort this out i spoke to Linda Rugter after lines was droped in my ear and was not happy asking me if load shedding was occurring but before i went from rain to metro fiber i asked if load shedding was a problem metro fiber told me "no" they do not need battery's and so on for fiber to work.Please look after your customers i do not need to get in a argument in something like service which i pay for.I know the problem metro fiber do outsourcing on suburbs and the people that is servicing on my suburb needs a reality check (seriously) or give us the direct line for them.Please tell us if load shedding is a problem for metro fiber so that i can change to a new service provider.
MetroFibre Networx's replyOfficial
26 Jan 2023, 14:25Dear Nico
Thank you for your feedback.
I have already escalated the ticket reference number to our maintenance department to get a technician to contact you.
Your ticket reference number is 250648, I will follow up with you to confirm if you were contact in the next hour.
Once again, I send my sincere apologies.
Have a great day.
Kind Regards
MetroFibre
Shannen
Thank you for your feedback.
I have already escalated the ticket reference number to our maintenance department to get a technician to contact you.
Your ticket reference number is 250648, I will follow up with you to confirm if you were contact in the next hour.
Once again, I send my sincere apologies.
Have a great day.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply26 Jan 2023, 14:25
Official
Dear Nico
Thank you for your feedback.
I have already escalated the ticket reference number to our maintenance department to get a technician to contact you.
Your ticket reference number is 250648, I will follow up with you to confirm if you were contact in the next hour.
Once again, I send my sincere apologies.
Have a great day.
Kind Regards
MetroFibre
Shannen
Thank you for your feedback.
I have already escalated the ticket reference number to our maintenance department to get a technician to contact you.
Your ticket reference number is 250648, I will follow up with you to confirm if you were contact in the next hour.
Once again, I send my sincere apologies.
Have a great day.
Kind Regards
MetroFibre
Shannen
NS
Nico S's updateReviewer Update
26 Jan 2023, 15:57Ok so now i am furious your contractors just told me now they have reported this problem a week ago and you Metro fiber did not fix it YET why?????? i will now make a point of it i need my money back YOUR SERVICES IS NOT UP TO STANDARD its disgusting
NS
Nico S's update26 Jan 2023, 15:57
Reviewer Update
Ok so now i am furious your contractors just told me now they have reported this problem a week ago and you Metro fiber did not fix it YET why?????? i will now make a point of it i need my money back YOUR SERVICES IS NOT UP TO STANDARD its disgusting
MetroFibre Networx's replyOfficial
26 Jan 2023, 16:10Dear Nico
I am requesting for feedback on this matter if it is true and what actually happened.
I will be in contact with you.
Kind Regards
MetroFibre
Shannen
I am requesting for feedback on this matter if it is true and what actually happened.
I will be in contact with you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply26 Jan 2023, 16:10
Official
Dear Nico
I am requesting for feedback on this matter if it is true and what actually happened.
I will be in contact with you.
Kind Regards
MetroFibre
Shannen
I am requesting for feedback on this matter if it is true and what actually happened.
I will be in contact with you.
Kind Regards
MetroFibre
Shannen
NS
Nico S's updateReviewer Update
27 Jan 2023, 13:02Hi Metro Fiber so today i am still waiting for you to fix my line, you stated it will take 4 to 5 working days to fix it but my ticket shows it was created on the 23/01/2023 with no reply o yes i got a call now from Jesica if i can spell it correctly she did not want to give her full details because i told her to hang on telling her that i am going to record the conversation live then she gave my full details with my id number live against the popi act ( Protection of Personal Information Act ) had to delete it and asked her to tell me her full name and surname but refused so can her supervisor please phone me and explain why?
NS
Nico S's update27 Jan 2023, 13:02
Reviewer Update
Hi Metro Fiber so today i am still waiting for you to fix my line, you stated it will take 4 to 5 working days to fix it but my ticket shows it was created on the 23/01/2023 with no reply o yes i got a call now from Jesica if i can spell it correctly she did not want to give her full details because i told her to hang on telling her that i am going to record the conversation live then she gave my full details with my id number live against the popi act ( Protection of Personal Information Act ) had to delete it and asked her to tell me her full name and surname but refused so can her supervisor please phone me and explain why?
MetroFibre Networx's replyOfficial
27 Jan 2023, 13:20Dear Nico
I send my sincere apologies for the delay in getting back to you.
I have liaised with the maintenance department, and they will be sending a tech to investigate into the issue, a tech was on site this morning and confirmed that all was in order, I can confirm that your optical signal level is too high, and that tech needs to be sent out again.
Once again, I send my sincere apologies.
Kind Regards
Metrofibre
Shannen
I send my sincere apologies for the delay in getting back to you.
I have liaised with the maintenance department, and they will be sending a tech to investigate into the issue, a tech was on site this morning and confirmed that all was in order, I can confirm that your optical signal level is too high, and that tech needs to be sent out again.
Once again, I send my sincere apologies.
Kind Regards
Metrofibre
Shannen
MetroFibre Networx's reply27 Jan 2023, 13:20
Official
Dear Nico
I send my sincere apologies for the delay in getting back to you.
I have liaised with the maintenance department, and they will be sending a tech to investigate into the issue, a tech was on site this morning and confirmed that all was in order, I can confirm that your optical signal level is too high, and that tech needs to be sent out again.
Once again, I send my sincere apologies.
Kind Regards
Metrofibre
Shannen
I send my sincere apologies for the delay in getting back to you.
I have liaised with the maintenance department, and they will be sending a tech to investigate into the issue, a tech was on site this morning and confirmed that all was in order, I can confirm that your optical signal level is too high, and that tech needs to be sent out again.
Once again, I send my sincere apologies.
Kind Regards
Metrofibre
Shannen