AK
Ankur K
1 reviews | Active since Oct 2021
18 Dec 2021, 13:11
Metro fiber - worst service.
Worst service ever - Internet is down for the last 10 days and no resolution from the Metro fiber team. Whenever call then - they just they are checking - not sure from the last 10days what they are checking and what will the time they will take to fix it.
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
18 Dec 2021, 14:34Good day Ankur,
Thank you for taking my call.
Please accept my sincere apology on behalf of MetroFibre.
We are sorry to hear that we provided you with bad customer service. Please note that it is always our mission to provide our customers with quality service as you are valuable to us.
Please note that we have spoken to the maintenance department and the contractor will prioritize your issue.
Kind regards
MetroFibre
Thank you for taking my call.
Please accept my sincere apology on behalf of MetroFibre.
We are sorry to hear that we provided you with bad customer service. Please note that it is always our mission to provide our customers with quality service as you are valuable to us.
Please note that we have spoken to the maintenance department and the contractor will prioritize your issue.
Kind regards
MetroFibre
MetroFibre Networx's reply18 Dec 2021, 14:34
Official
Good day Ankur,
Thank you for taking my call.
Please accept my sincere apology on behalf of MetroFibre.
We are sorry to hear that we provided you with bad customer service. Please note that it is always our mission to provide our customers with quality service as you are valuable to us.
Please note that we have spoken to the maintenance department and the contractor will prioritize your issue.
Kind regards
MetroFibre
Thank you for taking my call.
Please accept my sincere apology on behalf of MetroFibre.
We are sorry to hear that we provided you with bad customer service. Please note that it is always our mission to provide our customers with quality service as you are valuable to us.
Please note that we have spoken to the maintenance department and the contractor will prioritize your issue.
Kind regards
MetroFibre
AK
Ankur K's updateReviewer Update
18 Dec 2021, 16:24Thanks for your response.
May I please have an update on the issue.?
I hope it will fix today itself.
May I please have an update on the issue.?
I hope it will fix today itself.
AK
Ankur K's update18 Dec 2021, 16:24
Reviewer Update
Thanks for your response.
May I please have an update on the issue.?
I hope it will fix today itself.
May I please have an update on the issue.?
I hope it will fix today itself.
MetroFibre Networx's replyOfficial
18 Dec 2021, 16:39Good day Ankur,
You are welcome
Please note that I am following up with maintenance department.
We will revert as soon as posable.
Kind regards
MetroFibre
You are welcome
Please note that I am following up with maintenance department.
We will revert as soon as posable.
Kind regards
MetroFibre
MetroFibre Networx's reply18 Dec 2021, 16:39
Official
Good day Ankur,
You are welcome
Please note that I am following up with maintenance department.
We will revert as soon as posable.
Kind regards
MetroFibre
You are welcome
Please note that I am following up with maintenance department.
We will revert as soon as posable.
Kind regards
MetroFibre
AK
Ankur K's updateReviewer Update
20 Dec 2021, 14:20Hello Metro Fiber Network, Any update on this ..?????
AK
Ankur K's update20 Dec 2021, 14:20
Reviewer Update
Hello Metro Fiber Network, Any update on this ..?????
AK
Ankur K's updateReviewer Update
20 Dec 2021, 14:20When you are goint to fixing this problem..??
AK
Ankur K's update20 Dec 2021, 14:20
Reviewer Update
When you are goint to fixing this problem..??
MetroFibre Networx's replyOfficial
20 Dec 2021, 14:31Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
We will revert as soon as possible.
Kind regards
MetroFibre
We will revert as soon as possible.
Kind regards
MetroFibre
MetroFibre Networx's reply20 Dec 2021, 14:31
Official
Kindly note that we are awaiting feedback, once we have received feedback we will relay the information to you.
We will revert as soon as possible.
Kind regards
MetroFibre
We will revert as soon as possible.
Kind regards
MetroFibre
AK
Ankur K's updateReviewer Update
20 Dec 2021, 17:17I spoke to multiple guys today from Metro fiber networks today and everyone assured me that the problem will be fixed today - and now when trying to call customer care, no one is answering.
Saun/Shaun from Maintanence.
Alisha
Linda
Not sure by when you guys will fix the problem, which was open from more than 10-12 days now.
Saun/Shaun from Maintanence.
Alisha
Linda
Not sure by when you guys will fix the problem, which was open from more than 10-12 days now.
AK
Ankur K's update20 Dec 2021, 17:17
Reviewer Update
I spoke to multiple guys today from Metro fiber networks today and everyone assured me that the problem will be fixed today - and now when trying to call customer care, no one is answering.
Saun/Shaun from Maintanence.
Alisha
Linda
Not sure by when you guys will fix the problem, which was open from more than 10-12 days now.
Saun/Shaun from Maintanence.
Alisha
Linda
Not sure by when you guys will fix the problem, which was open from more than 10-12 days now.
MetroFibre Networx's replyOfficial
21 Dec 2021, 07:19Please be advised that we have escalated this matter and a technician will be in contact with you.
Kind regards
MetroFibre
Kind regards
MetroFibre
MetroFibre Networx's reply21 Dec 2021, 07:19
Official
Please be advised that we have escalated this matter and a technician will be in contact with you.
Kind regards
MetroFibre
Kind regards
MetroFibre