sM
stuart M
1 reviews | Active since Dec 2019
15 Apr 2022, 18:08
Metro fiber terrible service and lack of customer care
Not very responsive, make appointments they don’t bother to keep and then ignore all phone calls and messages. Don’t care about customers and terrible service turn around time. Repeated issues with them. Try avoid using them if you can. Their service through Kiklo is just the same 🤯
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
15 Apr 2022, 18:14Good day Stuart,
Thank you for bringing the matter to our attention.
Kindly note that we are investigating the matter, we will provide feedback.
Please expect a call from one of agents.
Kind Regards
MetroFibre
Thank you for bringing the matter to our attention.
Kindly note that we are investigating the matter, we will provide feedback.
Please expect a call from one of agents.
Kind Regards
MetroFibre
MetroFibre Networx's reply15 Apr 2022, 18:14
Official
Good day Stuart,
Thank you for bringing the matter to our attention.
Kindly note that we are investigating the matter, we will provide feedback.
Please expect a call from one of agents.
Kind Regards
MetroFibre
Thank you for bringing the matter to our attention.
Kindly note that we are investigating the matter, we will provide feedback.
Please expect a call from one of agents.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
15 Apr 2022, 18:47Dear Stuart,
Thank you for taking my call.
As discussed, the contractor will attending to the issue tomorrow.
I would like to apologise once again for the inconvenience caused to you this afternoon.
Kind Regards
MetroFibre
Thank you for taking my call.
As discussed, the contractor will attending to the issue tomorrow.
I would like to apologise once again for the inconvenience caused to you this afternoon.
Kind Regards
MetroFibre
MetroFibre Networx's reply15 Apr 2022, 18:47
Official
Dear Stuart,
Thank you for taking my call.
As discussed, the contractor will attending to the issue tomorrow.
I would like to apologise once again for the inconvenience caused to you this afternoon.
Kind Regards
MetroFibre
Thank you for taking my call.
As discussed, the contractor will attending to the issue tomorrow.
I would like to apologise once again for the inconvenience caused to you this afternoon.
Kind Regards
MetroFibre
sM
stuart M's updateReviewer Update
16 Apr 2022, 09:47Guess what, they just don’t pitch up again at the arranged time. No messages, no phone calls, they just don’t care. When I manage to get hold of the technician on the phone it sounds like he is in the middle of a party. Apparently he can’t come any mor. So looks like the entire Easter weekend is now going to go past without any service. Thanks for nothing……
sM
stuart M's update16 Apr 2022, 09:47
Reviewer Update
Guess what, they just don’t pitch up again at the arranged time. No messages, no phone calls, they just don’t care. When I manage to get hold of the technician on the phone it sounds like he is in the middle of a party. Apparently he can’t come any mor. So looks like the entire Easter weekend is now going to go past without any service. Thanks for nothing……
MetroFibre Networx's replyOfficial
16 Apr 2022, 10:04Dear Stuart
Kindly note that we have escalated this matter , we are awaiting feedback.
Kind Regards
MetroFibre
Kindly note that we have escalated this matter , we are awaiting feedback.
Kind Regards
MetroFibre
MetroFibre Networx's reply16 Apr 2022, 10:04
Official
Dear Stuart
Kindly note that we have escalated this matter , we are awaiting feedback.
Kind Regards
MetroFibre
Kindly note that we have escalated this matter , we are awaiting feedback.
Kind Regards
MetroFibre