1 reviews | Active since Jan 2024
metro fiber review at its finest
Good Day
My experience with metro is really amazing. Let me explain it better.
Took them about 1 month to setup my router and fiber.
Great I now have fiber.
I received the first invoice. Great on time!
I pay the bill via month to month, so I pay with proof of payment emailed to ***
The next month comes and I received the second invoice. Great on time!
The payment was not deducted and the bill got amazingly bigger.
Emailed another Proof of Payment to *** regarding the first payment to be deducted first before doing another payment.
Amazingly nothing happened. The third invoice arrived with an suspension letter if I don't pay the invoice within the amount of days.
I called metro to try and get a hold on finance department to solve this issue.
Amazingly I get in line of call center and I give them my metro details and they see the issue, But guess what! They say give me a sec and put me on hold for 30 min and the line goes off. Second time, Third time. same results
I can't express my gratitude to metro more than I already am.
Thanks allot for this wonderful experience.
regards Stef****
Our sincere apologies for the inconvenience you have experienced, and we appreciate your patience as we work towards a resolution. Your feedback is valuable, and we understand the importance of effective communication and personalized support. To address your billing query (Ref: # 157818 ), we will be reaching out to you via email. Our goal is to ensure a dedicated and efficient resolution process. Rest assured, we are committed to improving your experience with MetroFibre, and we appreciate your understanding as we work to enhance our service. If you have any further concerns or queries, please feel free to share them during our email correspondence. Thank you for bringing this to our attention, and we look forward to resolving your issues promptly.
Kind Regards
Sonné
Good Day
Today is 9 February 2024 and amazingly no contact was made to me as of yet about the issue, great!
I am sincerely great full that your apology of the inconvenience caused, but I feel like it did not solve my issue.
regards
Our sincere apologies for the inconvenience you have experienced, and we appreciate your patience as we work towards a resolution. Your feedback is valuable, and we understand the importance of effective communication and personalized support. To address your billing query (Ref: # 157818 ), we will be reaching out to you via email. Our goal is to ensure a dedicated and efficient resolution process. Rest assured, we are committed to improving your experience with MetroFibre, and we appreciate your understanding as we work to enhance our service. If you have any further concerns or queries, please feel free to share them during our email correspondence. Thank you for bringing this to our attention, and we look forward to resolving your issues promptly.
Kind Regards
Sonné
Good Day
Today is 9 February 2024 and amazingly no contact was made to me as of yet about the issue, great!
I am sincerely great full that your apology of the inconvenience caused, but I feel like it did not solve my issue.
regards