CK
Camryn K
1 reviews | Active since Mar 2026
23 Mar 2026, 16:55
Metro Fiber New Client Experience
Absolutely shocking customer service, 7 hours to activate a line and still nothing, over 120 minutes of airtime holding for support to get told by and AI chat bot that I have been waiting a long time and will receive a call back, came to hello Peter because it seems like there is more replies here from metro Fiber then what you achieve from contacting them or emailing them
Not even activated and already a shocking start to what I assume is the standard of customer care
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Replies (2)
MetroFibre Networx's replyOfficial
23 Mar 2026, 17:20Dear Camryn Kruger
Thank you for sharing your feedback regarding your new connection experience. The delay in activation and the extended time spent waiting for support are completely understood and not the level of service we aim to provide.
Your concerns about customer service responsiveness and activation timelines have been escalated to the relevant teams to ensure immediate attention. We are committed to resolving your connection as a priority and improving the communication process to prevent further delays.
We appreciate your patience and the opportunity to address these issues.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback regarding your new connection experience. The delay in activation and the extended time spent waiting for support are completely understood and not the level of service we aim to provide.
Your concerns about customer service responsiveness and activation timelines have been escalated to the relevant teams to ensure immediate attention. We are committed to resolving your connection as a priority and improving the communication process to prevent further delays.
We appreciate your patience and the opportunity to address these issues.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Mar 2026, 17:20
Official
Dear Camryn Kruger
Thank you for sharing your feedback regarding your new connection experience. The delay in activation and the extended time spent waiting for support are completely understood and not the level of service we aim to provide.
Your concerns about customer service responsiveness and activation timelines have been escalated to the relevant teams to ensure immediate attention. We are committed to resolving your connection as a priority and improving the communication process to prevent further delays.
We appreciate your patience and the opportunity to address these issues.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your feedback regarding your new connection experience. The delay in activation and the extended time spent waiting for support are completely understood and not the level of service we aim to provide.
Your concerns about customer service responsiveness and activation timelines have been escalated to the relevant teams to ensure immediate attention. We are committed to resolving your connection as a priority and improving the communication process to prevent further delays.
We appreciate your patience and the opportunity to address these issues.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
CK
Camryn K's updateReviewer Update
23 Mar 2026, 17:53Just received an email stating that my WiFi is now activated, from vuma tel however I still have no internet access and was told to contact metro Fibers support team. However I’m well aware that my call will go unanswered so maybe you can assist from here
CK
Camryn K's update23 Mar 2026, 17:53
Reviewer Update
Just received an email stating that my WiFi is now activated, from vuma tel however I still have no internet access and was told to contact metro Fibers support team. However I’m well aware that my call will go unanswered so maybe you can assist from here