TM
Thandeka M
1 reviews | Active since Aug 2022
05 Nov 2025, 18:40
metro Fiber installation
I have received the worst service from ALISTA. First and foremost he acts like he doesn't want to be there. Hes in a rush and does not give feedback.
He doesn't communicate with his colleagues, who where tirelessly trying to assist me. He was complaining that he wasted his petrol driving to my area, and speaking of how bad his colleagues are.
iv been with metrofibre for almost 8 years and have experienced the best service, until ALISTA who is so unprofessional and arrogant. It's unfortunate that he has to represent a good service provider and ruin their reputation.
I got the best service support from Victoria, Mmino, Tiego. Adolf is the best, Meteofibre is lucky to have him, Proffessional and he knows what he is doing.
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Replies (3)
MetroFibre Networx's replyOfficial
05 Nov 2025, 18:44Dear Thandeka Mujawo
Thank you for taking the time to provide detailed feedback regarding your recent MetroFibre installation experience. We greatly value your loyalty over the past 8 years and the trust you have placed in our services.
We have taken note of the concerns you raised regarding the conduct and professionalism of our team member, Alista. This is not reflective of the high standards we aim to maintain, and we are reviewing the situation internally to ensure it is addressed appropriately.
At MetroFibre, we continuously strive to provide reliable, professional, and respectful service to all our clients. We are pleased to hear that your experience with Victoria, Mmino, Tiego, and Adolf met these standards, and their dedication is greatly appreciated.
Your feedback will contribute to ongoing training and service improvements so that every interaction reflects the quality you have come to expect from MetroFibre.
We are committed to resolving this matter and ensuring future installations and support experiences meet the high standards you rightly expect.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for taking the time to provide detailed feedback regarding your recent MetroFibre installation experience. We greatly value your loyalty over the past 8 years and the trust you have placed in our services.
We have taken note of the concerns you raised regarding the conduct and professionalism of our team member, Alista. This is not reflective of the high standards we aim to maintain, and we are reviewing the situation internally to ensure it is addressed appropriately.
At MetroFibre, we continuously strive to provide reliable, professional, and respectful service to all our clients. We are pleased to hear that your experience with Victoria, Mmino, Tiego, and Adolf met these standards, and their dedication is greatly appreciated.
Your feedback will contribute to ongoing training and service improvements so that every interaction reflects the quality you have come to expect from MetroFibre.
We are committed to resolving this matter and ensuring future installations and support experiences meet the high standards you rightly expect.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply05 Nov 2025, 18:44
Official
Dear Thandeka Mujawo
Thank you for taking the time to provide detailed feedback regarding your recent MetroFibre installation experience. We greatly value your loyalty over the past 8 years and the trust you have placed in our services.
We have taken note of the concerns you raised regarding the conduct and professionalism of our team member, Alista. This is not reflective of the high standards we aim to maintain, and we are reviewing the situation internally to ensure it is addressed appropriately.
At MetroFibre, we continuously strive to provide reliable, professional, and respectful service to all our clients. We are pleased to hear that your experience with Victoria, Mmino, Tiego, and Adolf met these standards, and their dedication is greatly appreciated.
Your feedback will contribute to ongoing training and service improvements so that every interaction reflects the quality you have come to expect from MetroFibre.
We are committed to resolving this matter and ensuring future installations and support experiences meet the high standards you rightly expect.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for taking the time to provide detailed feedback regarding your recent MetroFibre installation experience. We greatly value your loyalty over the past 8 years and the trust you have placed in our services.
We have taken note of the concerns you raised regarding the conduct and professionalism of our team member, Alista. This is not reflective of the high standards we aim to maintain, and we are reviewing the situation internally to ensure it is addressed appropriately.
At MetroFibre, we continuously strive to provide reliable, professional, and respectful service to all our clients. We are pleased to hear that your experience with Victoria, Mmino, Tiego, and Adolf met these standards, and their dedication is greatly appreciated.
Your feedback will contribute to ongoing training and service improvements so that every interaction reflects the quality you have come to expect from MetroFibre.
We are committed to resolving this matter and ensuring future installations and support experiences meet the high standards you rightly expect.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
TM
Thandeka M's updateReviewer Update
06 Nov 2025, 10:17I have no idea what is Currently happening with the service provided by metro fiber, but i am disappointed to say the least. After a day of having received horrible service feom ALISTA, another technician Adolf came to assist and finally install the service for us ladt night. Early hours of the morning i couldn't get connection and discovered that the router is off and doesnt come on. I inspected the router, and noticed that it looked old (used) that could be explain why it failed.
I spent half the morning calling meteofiber for support. Its been four days of me trying to get internet connection.They gave me an order number and i was told to wait 24-48hours for this router to be replaced, but ven though it was newly installed last night!
I spent half the morning calling meteofiber for support. Its been four days of me trying to get internet connection.They gave me an order number and i was told to wait 24-48hours for this router to be replaced, but ven though it was newly installed last night!
TM
Thandeka M's update06 Nov 2025, 10:17
Reviewer Update
I have no idea what is Currently happening with the service provided by metro fiber, but i am disappointed to say the least. After a day of having received horrible service feom ALISTA, another technician Adolf came to assist and finally install the service for us ladt night. Early hours of the morning i couldn't get connection and discovered that the router is off and doesnt come on. I inspected the router, and noticed that it looked old (used) that could be explain why it failed.
I spent half the morning calling meteofiber for support. Its been four days of me trying to get internet connection.They gave me an order number and i was told to wait 24-48hours for this router to be replaced, but ven though it was newly installed last night!
I spent half the morning calling meteofiber for support. Its been four days of me trying to get internet connection.They gave me an order number and i was told to wait 24-48hours for this router to be replaced, but ven though it was newly installed last night!
MetroFibre Networx's replyOfficial
06 Nov 2025, 11:27Dear Thandeka
Thank you for your patience. Please note that your query is currently with our contractors, and we have requested that they assist as a matter of urgency.
We will provide you with feedback as soon as we receive an update from their team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience. Please note that your query is currently with our contractors, and we have requested that they assist as a matter of urgency.
We will provide you with feedback as soon as we receive an update from their team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Nov 2025, 11:27
Official
Dear Thandeka
Thank you for your patience. Please note that your query is currently with our contractors, and we have requested that they assist as a matter of urgency.
We will provide you with feedback as soon as we receive an update from their team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience. Please note that your query is currently with our contractors, and we have requested that they assist as a matter of urgency.
We will provide you with feedback as soon as we receive an update from their team.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations