BB
Barend B
1 reviews | Active since Oct 2024
15 Oct 2024, 18:44
METRO FIBER GO FINACIAL WORST EVER
Merto fiber go, have the worst financial team under the sun for the last few months i made EFT payments, and every month my lines is being suspended i send them POP and my account is reactivated only for the following month the same story over and over again worst network provider ever, please take your business elsewhere,
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MetroFibre Networx's replyOfficial
16 Oct 2024, 08:49Dear Barend
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced.
We understand how frustrating this situation has been and appreciate your patience. We have followed up with our Billing team regarding your proof of payment. Unfortunately, they have confirmed that no payment has been received on the account. As a result, we are unable to unsuspend the account until the outstanding amount is paid.
If you need assistance with making the payment or have any further questions, please don’t hesitate to contact us via email using ticket 451140. We are here to help and resolve this matter as quickly as possible.
Once again, we apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced.
We understand how frustrating this situation has been and appreciate your patience. We have followed up with our Billing team regarding your proof of payment. Unfortunately, they have confirmed that no payment has been received on the account. As a result, we are unable to unsuspend the account until the outstanding amount is paid.
If you need assistance with making the payment or have any further questions, please don’t hesitate to contact us via email using ticket 451140. We are here to help and resolve this matter as quickly as possible.
Once again, we apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Oct 2024, 08:49
Official
Dear Barend
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced.
We understand how frustrating this situation has been and appreciate your patience. We have followed up with our Billing team regarding your proof of payment. Unfortunately, they have confirmed that no payment has been received on the account. As a result, we are unable to unsuspend the account until the outstanding amount is paid.
If you need assistance with making the payment or have any further questions, please don’t hesitate to contact us via email using ticket 451140. We are here to help and resolve this matter as quickly as possible.
Once again, we apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced.
We understand how frustrating this situation has been and appreciate your patience. We have followed up with our Billing team regarding your proof of payment. Unfortunately, they have confirmed that no payment has been received on the account. As a result, we are unable to unsuspend the account until the outstanding amount is paid.
If you need assistance with making the payment or have any further questions, please don’t hesitate to contact us via email using ticket 451140. We are here to help and resolve this matter as quickly as possible.
Once again, we apologize for the inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations