NV
Nadine V
1 reviews | Active since Oct 2024
10 Dec 2025, 21:02
METRO FIBER COMPLAINT
I have had the most awful experience with Metro Fibre and do not recommend them to anyone as a service provider, you pay your monthly installments and they suspend you, take 4 hours to speak to someone, you get an email that says we have allocated your payment on the first of December and still suspended, phone again tonight being the 10th of December and they cannot find my debit orders even after sending the POP to them, definitely do not recommend Metro Fibre, after hour service and during hour service is horrible and they cannot give u straight answers
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MetroFibre Networx's replyOfficial
10 Dec 2025, 21:43Dear Nadine
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration you have experienced.
We understand how disappointing it must have been to have your service suspended despite having made payment, and we are sorry for the delays and difficulty you encountered when trying to get assistance.
Please note that the Finance Department has now unsuspended your account, and your service should be fully restored. They have also attended to the payment allocation issue.
Thank you for your patience while this was being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration you have experienced.
We understand how disappointing it must have been to have your service suspended despite having made payment, and we are sorry for the delays and difficulty you encountered when trying to get assistance.
Please note that the Finance Department has now unsuspended your account, and your service should be fully restored. They have also attended to the payment allocation issue.
Thank you for your patience while this was being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Dec 2025, 21:43
Official
Dear Nadine
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration you have experienced.
We understand how disappointing it must have been to have your service suspended despite having made payment, and we are sorry for the delays and difficulty you encountered when trying to get assistance.
Please note that the Finance Department has now unsuspended your account, and your service should be fully restored. They have also attended to the payment allocation issue.
Thank you for your patience while this was being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration you have experienced.
We understand how disappointing it must have been to have your service suspended despite having made payment, and we are sorry for the delays and difficulty you encountered when trying to get assistance.
Please note that the Finance Department has now unsuspended your account, and your service should be fully restored. They have also attended to the payment allocation issue.
Thank you for your patience while this was being resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations