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Portia M
1 reviews | Active since Mar 2025
12 Apr 2025, 08:18
Metro fiber bad service provider
Metro fiber: worse service provider ever. I am currently without connection. This issue happen last week Friday, I called metro fiber and they responded on Monday late. I spent four days without connection. My business was affected. Someone came and fixed and but I was connected for four days. Yesterday again my rooter was disconnected. I couldn't continue with my work. I called metro fiber and I was told that a technician will come I should wait. Today is 12 April 2025 still waiting. My work is pilling up. No internet in my house. I paid month of April fully. It seems like the metro fiber does not value customers.last month I complained about their finance department. Now it's their technical team.
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Replies (5)
MetroFibre Networx's replyOfficial
12 Apr 2025, 08:24Dear Portia Mhlathi,
Thank you for bringing this to our attention.
We understand how disruptive this ongoing issue has been, especially with the impact on your business and daily responsibilities. Experiencing repeated service interruptions after a recent fix is incredibly frustrating, and we recognize the importance of having a stable and reliable connection, particularly when you’ve made your payment in full.
Please be assured that this matter is being escalated to the relevant department for urgent review and follow-up. We are working to ensure that it receives the attention it deserves and that a resolution is prioritised.
We appreciate your continued patience, and we are committed to getting this matter resolved as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how disruptive this ongoing issue has been, especially with the impact on your business and daily responsibilities. Experiencing repeated service interruptions after a recent fix is incredibly frustrating, and we recognize the importance of having a stable and reliable connection, particularly when you’ve made your payment in full.
Please be assured that this matter is being escalated to the relevant department for urgent review and follow-up. We are working to ensure that it receives the attention it deserves and that a resolution is prioritised.
We appreciate your continued patience, and we are committed to getting this matter resolved as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Apr 2025, 08:24
Official
Dear Portia Mhlathi,
Thank you for bringing this to our attention.
We understand how disruptive this ongoing issue has been, especially with the impact on your business and daily responsibilities. Experiencing repeated service interruptions after a recent fix is incredibly frustrating, and we recognize the importance of having a stable and reliable connection, particularly when you’ve made your payment in full.
Please be assured that this matter is being escalated to the relevant department for urgent review and follow-up. We are working to ensure that it receives the attention it deserves and that a resolution is prioritised.
We appreciate your continued patience, and we are committed to getting this matter resolved as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how disruptive this ongoing issue has been, especially with the impact on your business and daily responsibilities. Experiencing repeated service interruptions after a recent fix is incredibly frustrating, and we recognize the importance of having a stable and reliable connection, particularly when you’ve made your payment in full.
Please be assured that this matter is being escalated to the relevant department for urgent review and follow-up. We are working to ensure that it receives the attention it deserves and that a resolution is prioritised.
We appreciate your continued patience, and we are committed to getting this matter resolved as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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Portia M's updateReviewer Update
12 Apr 2025, 10:48I am still waiting and still no connection 😞
PM
Portia M's update12 Apr 2025, 10:48
Reviewer Update
I am still waiting and still no connection 😞
MetroFibre Networx's replyOfficial
12 Apr 2025, 10:52We completely understand how frustrating the delay has been, and we want to assure you that we’ve already requested assistance from the relevant team to get this resolved. Your case is receiving attention, and we’re following up to ensure it's prioritised.We’ll keep you updated as soon as we receive further feedback. Thank you for your continued patience.
MetroFibre Networx's reply12 Apr 2025, 10:52
Official
We completely understand how frustrating the delay has been, and we want to assure you that we’ve already requested assistance from the relevant team to get this resolved. Your case is receiving attention, and we’re following up to ensure it's prioritised.We’ll keep you updated as soon as we receive further feedback. Thank you for your continued patience.
PM
Portia M's updateReviewer Update
12 Apr 2025, 10:54Thank you 👍
PM
Portia M's update12 Apr 2025, 10:54
Reviewer Update
Thank you 👍
MetroFibre Networx's replyOfficial
12 Apr 2025, 10:56Thank you.
MetroFibre Networx's reply12 Apr 2025, 10:56
Official
Thank you.