PM
Portia M
1 reviews | Active since Mar 2025
21 Mar 2025, 12:23
Metro fiber bad service
Department of finance Metro fiber. Very bad customer service. They act like they own this world. I payed them via FET for the month of march and emailed my proof of pay. Only to find an email from saying they did debit order and it was unsuccessful. I never had any debit arrangements with metro fiber. They never verified anything. On the 26 the of February after sending proof of payment for the month of march I received an email of acknowledgement. And today they did not pay. I email back my proof of payment and still they say debit order was unsuccessful. No calls nothing they just communicate via email.
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MetroFibre Networx's replyOfficial
21 Mar 2025, 12:39Dear Portia Mhlathi,
Thank you for bringing this matter to our attention. We understand your concerns regarding the recent communication and the issues you've encountered with your payment.
Please be assured that we take your feedback seriously, and we will be escalating this matter to the relevant department within Metro Fiber Finance to ensure it is thoroughly investigated and addressed. We recognize the importance of clear communication and will ensure that all details are reviewed to resolve this situation as swiftly as possible.
If you have any further concerns or require additional assistance, please do not hesitate to reach out. We appreciate your patience and cooperation as we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand your concerns regarding the recent communication and the issues you've encountered with your payment.
Please be assured that we take your feedback seriously, and we will be escalating this matter to the relevant department within Metro Fiber Finance to ensure it is thoroughly investigated and addressed. We recognize the importance of clear communication and will ensure that all details are reviewed to resolve this situation as swiftly as possible.
If you have any further concerns or require additional assistance, please do not hesitate to reach out. We appreciate your patience and cooperation as we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Mar 2025, 12:39
Official
Dear Portia Mhlathi,
Thank you for bringing this matter to our attention. We understand your concerns regarding the recent communication and the issues you've encountered with your payment.
Please be assured that we take your feedback seriously, and we will be escalating this matter to the relevant department within Metro Fiber Finance to ensure it is thoroughly investigated and addressed. We recognize the importance of clear communication and will ensure that all details are reviewed to resolve this situation as swiftly as possible.
If you have any further concerns or require additional assistance, please do not hesitate to reach out. We appreciate your patience and cooperation as we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand your concerns regarding the recent communication and the issues you've encountered with your payment.
Please be assured that we take your feedback seriously, and we will be escalating this matter to the relevant department within Metro Fiber Finance to ensure it is thoroughly investigated and addressed. We recognize the importance of clear communication and will ensure that all details are reviewed to resolve this situation as swiftly as possible.
If you have any further concerns or require additional assistance, please do not hesitate to reach out. We appreciate your patience and cooperation as we work toward a resolution.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations