DS
David S
1 reviews | Active since Aug 2016
25 Jan 2021, 13:21
Metro Fiber are useless
After waiting for more than 6 months to get Fibre installed in my area, Metro Fibre have just left a raw cable inside my house. They are unwilling to give me a date when the cable will be connected to the box inside the house, when we are supposed to go live on the 27th January 2021. I have called them, I have called Vodacom, that have mailed them with 0 joy on when we can be connected so that we can go live with Vodacom on the 27th. I have ordered a 200mbps Up and Down line uncapped through Vodacom that uses Metro Fiber and nobody from Metro Fibre is willing to assist so that I can get the connection on the date we go live.
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Replies (3)
MetroFibre Networx's replyOfficial
25 Jan 2021, 13:39Good afternoon David,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply25 Jan 2021, 13:39
Official
Good afternoon David,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
DS
David S's updateReviewer Update
26 Jan 2021, 07:52This is the problem....
No.1 I am a Vodacom Customer and Vodacom has stated that you (MetroFibre) need to complete your end of the installation in my house for them to Activate my network when the line goes live on the 27th January 2021 (TOMORROW)
No.2 When I call your customers services they keep telling me they will escalate the issue and call us back and we never get called back and they NEVER give me any Ticket Number
So if you can help me or want to get the full information you can call me or my wife on:
*** David Van Schalkwyk
*** Evette Van Schalkwyk
Or you can look up my address
Address No.4 Markotter Street The Reeds Centurion
No.1 I am a Vodacom Customer and Vodacom has stated that you (MetroFibre) need to complete your end of the installation in my house for them to Activate my network when the line goes live on the 27th January 2021 (TOMORROW)
No.2 When I call your customers services they keep telling me they will escalate the issue and call us back and we never get called back and they NEVER give me any Ticket Number
So if you can help me or want to get the full information you can call me or my wife on:
*** David Van Schalkwyk
*** Evette Van Schalkwyk
Or you can look up my address
Address No.4 Markotter Street The Reeds Centurion
DS
David S's update26 Jan 2021, 07:52
Reviewer Update
This is the problem....
No.1 I am a Vodacom Customer and Vodacom has stated that you (MetroFibre) need to complete your end of the installation in my house for them to Activate my network when the line goes live on the 27th January 2021 (TOMORROW)
No.2 When I call your customers services they keep telling me they will escalate the issue and call us back and we never get called back and they NEVER give me any Ticket Number
So if you can help me or want to get the full information you can call me or my wife on:
*** David Van Schalkwyk
*** Evette Van Schalkwyk
Or you can look up my address
Address No.4 Markotter Street The Reeds Centurion
No.1 I am a Vodacom Customer and Vodacom has stated that you (MetroFibre) need to complete your end of the installation in my house for them to Activate my network when the line goes live on the 27th January 2021 (TOMORROW)
No.2 When I call your customers services they keep telling me they will escalate the issue and call us back and we never get called back and they NEVER give me any Ticket Number
So if you can help me or want to get the full information you can call me or my wife on:
*** David Van Schalkwyk
*** Evette Van Schalkwyk
Or you can look up my address
Address No.4 Markotter Street The Reeds Centurion
DS
David S's updateReviewer Update
26 Jan 2021, 07:53Ok well that does not load Cell Numbers
DS
David S's update26 Jan 2021, 07:53
Reviewer Update
Ok well that does not load Cell Numbers