NY
Ntando Y
1 reviews | Active since Apr 2014
24 Nov 2025, 15:56
METRO FIBER ACCOUNTS TEAM UNPROFFESSIONAL
THIS COMPANY IS SO BAD ON RESOLVING THEIR CUSTOMER ISSUES. BEEN CALLING WITH THE SAME ISSUE FOR MORE THAN A YEAR NOW, SPENT MORE THAN 2 HOURS WITH THEIR ACCOUNTS EXPLAINING, GOING THROUGH THEIR STATEMENT WITH MY PROOF OF PAYMENTS TRYING TO MAKE THEM UNDERSTAND THAT MY ACCOUNT SHOULDN'T BE SHOWING THAT I OWE, INSTEAD IT SHOULD BE ON CREDIT AS I'M PAYING MORE THAN I'M SUPPOSE TO BE PAYING AND AFTER THE CALL WE ARE ALL ON THE SAME PAGE BUT TO MY SUPPRISE THE ISSUE STILL EXISTS.
CALLED THEM RECENTLY, HAD TO EXPALIN TO THEM THE SAME THING I EXPLAINED FOR MOR ETHAN 2 HOURS AND THEY REQUESTING FOR PROOF OF PAYMENT AGAIN. WHEN I ASK THEM WHY ARE THEY NOT UPDATING MY PREVIOUS TICKET THAT I LOGGED TO THEM WITH THE SAME ISSUE, THEY DON'T ANSWER.
ITS VERY ANOYING AND UNPROFESSIONAL OF THEIR ACCOUNT TEAM, THEIR ACCOUNTS ARE NOT UP TO DATE AT ALL.
VERY VERY POOR AND TIME WAISTING CALLING THEM.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
24 Nov 2025, 16:01Dear Ntando Yana
Thank you for sharing your experience. What you’ve described is understandably frustrating, especially after investing so much time providing proof of payment and clarifying the account history. Your expectation for an accurate, up-to-date account and consistent follow-through on previously logged tickets is completely reasonable.
The delays in updating your information and the repeated requests for documents clearly haven’t met that expectation, and I can see how this has created unnecessary inconvenience. Your feedback highlights areas that require urgent attention from the Accounts Team.
Thank you for your patience and for bringing this to our attention. Your experience is important, and steps will be taken to prevent this from continuing.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience. What you’ve described is understandably frustrating, especially after investing so much time providing proof of payment and clarifying the account history. Your expectation for an accurate, up-to-date account and consistent follow-through on previously logged tickets is completely reasonable.
The delays in updating your information and the repeated requests for documents clearly haven’t met that expectation, and I can see how this has created unnecessary inconvenience. Your feedback highlights areas that require urgent attention from the Accounts Team.
Thank you for your patience and for bringing this to our attention. Your experience is important, and steps will be taken to prevent this from continuing.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Nov 2025, 16:01
Official
Dear Ntando Yana
Thank you for sharing your experience. What you’ve described is understandably frustrating, especially after investing so much time providing proof of payment and clarifying the account history. Your expectation for an accurate, up-to-date account and consistent follow-through on previously logged tickets is completely reasonable.
The delays in updating your information and the repeated requests for documents clearly haven’t met that expectation, and I can see how this has created unnecessary inconvenience. Your feedback highlights areas that require urgent attention from the Accounts Team.
Thank you for your patience and for bringing this to our attention. Your experience is important, and steps will be taken to prevent this from continuing.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience. What you’ve described is understandably frustrating, especially after investing so much time providing proof of payment and clarifying the account history. Your expectation for an accurate, up-to-date account and consistent follow-through on previously logged tickets is completely reasonable.
The delays in updating your information and the repeated requests for documents clearly haven’t met that expectation, and I can see how this has created unnecessary inconvenience. Your feedback highlights areas that require urgent attention from the Accounts Team.
Thank you for your patience and for bringing this to our attention. Your experience is important, and steps will be taken to prevent this from continuing.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
NY
Ntando Y's updateReviewer Update
24 Nov 2025, 21:55Good day Sibonisile,
When will the issue be resolved, please give me time lines because now this whole thing is costing me. My recent ticket has been closed and this clearly shows that metro fiber doesn't care about their customers.
You can't be asking me to send the same proof of payment over and over but you don't bother going through your archived mails to find what I've sent previously. I'm not going through that painful process of looking for old email that I might have be deleted already by now as they are filling up my mailbox.
Can this be resolved ASAP please as I'm using this on daily basis to do my work. My line has been down since last week Tuesday, all these days I'm buying data which costs a lot.
Kind Regards,
Mr. Yena
When will the issue be resolved, please give me time lines because now this whole thing is costing me. My recent ticket has been closed and this clearly shows that metro fiber doesn't care about their customers.
You can't be asking me to send the same proof of payment over and over but you don't bother going through your archived mails to find what I've sent previously. I'm not going through that painful process of looking for old email that I might have be deleted already by now as they are filling up my mailbox.
Can this be resolved ASAP please as I'm using this on daily basis to do my work. My line has been down since last week Tuesday, all these days I'm buying data which costs a lot.
Kind Regards,
Mr. Yena
NY
Ntando Y's update24 Nov 2025, 21:55
Reviewer Update
Good day Sibonisile,
When will the issue be resolved, please give me time lines because now this whole thing is costing me. My recent ticket has been closed and this clearly shows that metro fiber doesn't care about their customers.
You can't be asking me to send the same proof of payment over and over but you don't bother going through your archived mails to find what I've sent previously. I'm not going through that painful process of looking for old email that I might have be deleted already by now as they are filling up my mailbox.
Can this be resolved ASAP please as I'm using this on daily basis to do my work. My line has been down since last week Tuesday, all these days I'm buying data which costs a lot.
Kind Regards,
Mr. Yena
When will the issue be resolved, please give me time lines because now this whole thing is costing me. My recent ticket has been closed and this clearly shows that metro fiber doesn't care about their customers.
You can't be asking me to send the same proof of payment over and over but you don't bother going through your archived mails to find what I've sent previously. I'm not going through that painful process of looking for old email that I might have be deleted already by now as they are filling up my mailbox.
Can this be resolved ASAP please as I'm using this on daily basis to do my work. My line has been down since last week Tuesday, all these days I'm buying data which costs a lot.
Kind Regards,
Mr. Yena
NY
Ntando Y's updateReviewer Update
25 Nov 2025, 20:09I'm guessing no steps have been taken because I still don't have internet and no one contacted me rather than busy referring me to previous emails which have no further details about when this issue will be resolved.
This is just really waist of my time.
This is just really waist of my time.
NY
Ntando Y's update25 Nov 2025, 20:09
Reviewer Update
I'm guessing no steps have been taken because I still don't have internet and no one contacted me rather than busy referring me to previous emails which have no further details about when this issue will be resolved.
This is just really waist of my time.
This is just really waist of my time.
NY
Ntando Y's updateReviewer Update
18 Dec 2025, 14:03Good day MetroFiber,
Its me again and my ccount t still shows in arrears and my line has been suspended again, how many times should i go through this with you.
No one gave me any feedback,no one even botheredto call me
This company is a joke shame. Now I have to go through the same think I went through with them few months back but my still is not up to date.
Its me again and my ccount t still shows in arrears and my line has been suspended again, how many times should i go through this with you.
No one gave me any feedback,no one even botheredto call me
This company is a joke shame. Now I have to go through the same think I went through with them few months back but my still is not up to date.
NY
Ntando Y's update18 Dec 2025, 14:03
Reviewer Update
Good day MetroFiber,
Its me again and my ccount t still shows in arrears and my line has been suspended again, how many times should i go through this with you.
No one gave me any feedback,no one even botheredto call me
This company is a joke shame. Now I have to go through the same think I went through with them few months back but my still is not up to date.
Its me again and my ccount t still shows in arrears and my line has been suspended again, how many times should i go through this with you.
No one gave me any feedback,no one even botheredto call me
This company is a joke shame. Now I have to go through the same think I went through with them few months back but my still is not up to date.