JP
Jeandre P
1 reviews | Active since Sept 2024
08 Nov 2024, 13:02
Metro fiber accounts doesn't do they job correctly
The internet service good but the accounting services are bad because they never allocated my payments they keep on sending me I'm behind with payments but is pay up in full
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MetroFibre Networx's replyOfficial
08 Nov 2024, 13:52Dear Jeandre
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience caused by the payment allocation issues you’ve experienced. We understand how frustrating it is to receive notices of overdue payments when you have already paid in full.
We are working to improve our payment processing and allocation to prevent this issue from occurring in the future. Rest assured that your account will be reviewed to ensure all payments are correctly allocated, and you will no longer receive incorrect notifications.
Thank you for your patience and for allowing us the opportunity to resolve this matter. If you have any further concerns, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience caused by the payment allocation issues you’ve experienced. We understand how frustrating it is to receive notices of overdue payments when you have already paid in full.
We are working to improve our payment processing and allocation to prevent this issue from occurring in the future. Rest assured that your account will be reviewed to ensure all payments are correctly allocated, and you will no longer receive incorrect notifications.
Thank you for your patience and for allowing us the opportunity to resolve this matter. If you have any further concerns, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Nov 2024, 13:52
Official
Dear Jeandre
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience caused by the payment allocation issues you’ve experienced. We understand how frustrating it is to receive notices of overdue payments when you have already paid in full.
We are working to improve our payment processing and allocation to prevent this issue from occurring in the future. Rest assured that your account will be reviewed to ensure all payments are correctly allocated, and you will no longer receive incorrect notifications.
Thank you for your patience and for allowing us the opportunity to resolve this matter. If you have any further concerns, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience caused by the payment allocation issues you’ve experienced. We understand how frustrating it is to receive notices of overdue payments when you have already paid in full.
We are working to improve our payment processing and allocation to prevent this issue from occurring in the future. Rest assured that your account will be reviewed to ensure all payments are correctly allocated, and you will no longer receive incorrect notifications.
Thank you for your patience and for allowing us the opportunity to resolve this matter. If you have any further concerns, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations