Metro Fiber ***

I had the worst experience with Metro Fibre. We have had no Fibre since 10am yesterday, called them for assistance and was told they will send someone the next day at 08h30 till now no one has assisted or even called! I am perplexed by this because I work from home and need to have Fibre for my convenience however because of the incompetence of metro Fibre and its employees. I am even thinking of canceling this contract because there is no way I am going to be paying for something that I can not use. I pay for convenience and this kind of service is definitely not the convenience I pay for. I even had to call them today and was still told that they have a 24hrs turn around time , I asked the consultant Amber to help escalate my issue to a manager and she refused because it's not 24hrs yet even though I told her that I have a meeting at 12 today. It's 9:30 and still no call. So I will shopping for service that values their client's and understand what urgency is.