IS
Ian S
1 reviews | Active since Apr 2026
20 Apr 2026, 18:59
Metro fiber
We pay for 250/250 we are paying for the service but we don't get that speed
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
20 Apr 2026, 19:13Dear Ian,
Thank you for bringing this to our attention.
We understand how important it is to receive the speeds you’re paying for, and we take your feedback seriously. Our team is currently investigating the performance on your line to identify any underlying issues.
We will be in touch with you as soon as we have feedback and the necessary steps to resolve this. Our goal is to ensure you receive a consistent and reliable service.
We appreciate your patience and will keep you updated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how important it is to receive the speeds you’re paying for, and we take your feedback seriously. Our team is currently investigating the performance on your line to identify any underlying issues.
We will be in touch with you as soon as we have feedback and the necessary steps to resolve this. Our goal is to ensure you receive a consistent and reliable service.
We appreciate your patience and will keep you updated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Apr 2026, 19:13
Official
Dear Ian,
Thank you for bringing this to our attention.
We understand how important it is to receive the speeds you’re paying for, and we take your feedback seriously. Our team is currently investigating the performance on your line to identify any underlying issues.
We will be in touch with you as soon as we have feedback and the necessary steps to resolve this. Our goal is to ensure you receive a consistent and reliable service.
We appreciate your patience and will keep you updated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how important it is to receive the speeds you’re paying for, and we take your feedback seriously. Our team is currently investigating the performance on your line to identify any underlying issues.
We will be in touch with you as soon as we have feedback and the necessary steps to resolve this. Our goal is to ensure you receive a consistent and reliable service.
We appreciate your patience and will keep you updated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
IS
Ian S's updateReviewer Update
20 Apr 2026, 20:18Best Marillize
How can your team do the investigating if you don't have my account details???
Today from 5pm I try to get hold of your team but still noting...
But I must pay full price and the problem is ongoing from 2023
How can your team do the investigating if you don't have my account details???
Today from 5pm I try to get hold of your team but still noting...
But I must pay full price and the problem is ongoing from 2023
IS
Ian S's update20 Apr 2026, 20:18
Reviewer Update
Best Marillize
How can your team do the investigating if you don't have my account details???
Today from 5pm I try to get hold of your team but still noting...
But I must pay full price and the problem is ongoing from 2023
How can your team do the investigating if you don't have my account details???
Today from 5pm I try to get hold of your team but still noting...
But I must pay full price and the problem is ongoing from 2023
MetroFibre Networx's replyOfficial
20 Apr 2026, 22:54Dear Ian,
Thank you for your continued engagement and for bringing this matter to our attention.
As part of our investigation, we would like to confirm that you shared your email address in your complaint correspondence. This allowed us to locate your account, as well as the related service and fault history, ensuring that we are reviewing the correct line and prior interactions with our Support Team. Thank you for your patience and cooperation in this regard.
We can further confirm that your fault ticket *** is currently open and in progress with our Maintenance Team. The matter has also been assigned to a contractor for scheduling and on-site assessment to assist in identifying and resolving the underlying issue affecting your service performance.
We understand your frustration regarding the ongoing speed concerns and appreciate the impact this has had on your experience. Please be assured that this matter remains actively worked on, and we are closely following up to ensure progress is made.
We will continue to keep you updated as soon as further feedback becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement and for bringing this matter to our attention.
As part of our investigation, we would like to confirm that you shared your email address in your complaint correspondence. This allowed us to locate your account, as well as the related service and fault history, ensuring that we are reviewing the correct line and prior interactions with our Support Team. Thank you for your patience and cooperation in this regard.
We can further confirm that your fault ticket *** is currently open and in progress with our Maintenance Team. The matter has also been assigned to a contractor for scheduling and on-site assessment to assist in identifying and resolving the underlying issue affecting your service performance.
We understand your frustration regarding the ongoing speed concerns and appreciate the impact this has had on your experience. Please be assured that this matter remains actively worked on, and we are closely following up to ensure progress is made.
We will continue to keep you updated as soon as further feedback becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Apr 2026, 22:54
Official
Dear Ian,
Thank you for your continued engagement and for bringing this matter to our attention.
As part of our investigation, we would like to confirm that you shared your email address in your complaint correspondence. This allowed us to locate your account, as well as the related service and fault history, ensuring that we are reviewing the correct line and prior interactions with our Support Team. Thank you for your patience and cooperation in this regard.
We can further confirm that your fault ticket *** is currently open and in progress with our Maintenance Team. The matter has also been assigned to a contractor for scheduling and on-site assessment to assist in identifying and resolving the underlying issue affecting your service performance.
We understand your frustration regarding the ongoing speed concerns and appreciate the impact this has had on your experience. Please be assured that this matter remains actively worked on, and we are closely following up to ensure progress is made.
We will continue to keep you updated as soon as further feedback becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your continued engagement and for bringing this matter to our attention.
As part of our investigation, we would like to confirm that you shared your email address in your complaint correspondence. This allowed us to locate your account, as well as the related service and fault history, ensuring that we are reviewing the correct line and prior interactions with our Support Team. Thank you for your patience and cooperation in this regard.
We can further confirm that your fault ticket *** is currently open and in progress with our Maintenance Team. The matter has also been assigned to a contractor for scheduling and on-site assessment to assist in identifying and resolving the underlying issue affecting your service performance.
We understand your frustration regarding the ongoing speed concerns and appreciate the impact this has had on your experience. Please be assured that this matter remains actively worked on, and we are closely following up to ensure progress is made.
We will continue to keep you updated as soon as further feedback becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations